For long term business success, you know customer satisfaction is key. But do your employees? Many managers make the mistake of assuming their employees understand good customer service and how to deliver. But too often, employees have never been trained, or they don’t understand the long term effects. Here, Dave Erickson explains a few tips for training your employees to deliver better customer service.
Business is good in San Angelo for most firms. The influx of companies and workers related to the oilfield have created a lot of demand for goods and services, more so with some than others. This same increase in business will attract competitors who want to take advantage of this growth. We have seen this in restaurants, hotels and other areas…
Health care reform is an area of concern and uncertainty for many employers.As it unfolds in the coming years, there may be confusion about how it applies to certain sized businesses.To help answer some of the questions about health care reform, Angelo State University and Wells Fargo are hosting a forum, “Understanding the Implications of Health Care Reform on Employers,” on Wednesday.
As we approach the New Year, it is important to take a look at the industry and environment in which we operate. These days, due to technology, a business can pop up that quickly changes the way an industry operates. We need to keep reviewing the environment and better understand how new business, products, services, and technology can affect our businesses.