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Texas Friendly Customer Service

6:00pm - 8:30pm
Business Resource Center

Is your business “Texas Friendly”? Business owners, managers and front-line employees can all benefit from either an introduction or a “refresher” course to the importance of quality customer service. 

This program emphasizes topics such as business etiquette, phone courtesy, working with difficult people, handling complaints, cultural awareness, listening skills, and communication. 

Presented by Margaret Hoodstra, Executive Director of Texas Forts Trail


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