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Angelo State University
Housing and Residential Programs

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Customer Service

Customer Service Standards

How are we doing?

We invite you to e-mail us at with any questions, comments or concerns. We will make sure that your message gets prompt attention and response.

We pledge to you that we will:

  • Greet you with a smile.
  • Treat you with respect.
  • Take time to listen to you.
  • Take a genuine interest in you.
  • Provide accurate information in a user friendly way.
  • Ask for your feedback and use it to improve our programs and services.
  • Be knowledgeable and well-trained.
  • Respond to your inquiries, problems or concerns promptly and identify any options or possible solutions available.
  • Demonstrate excellent stewardship of our facilities by ensuring that they are clean, well-maintained and comfortable, and provide a physical environment conducive to learning.
  • Remember that we are here to help you succeed!

Thank you for choosing living and learning on campus.

Mission Statement

The mission of Housing & Residential Programs is to provide secure, comfortable, reasonably priced housing that supports the academic mission of the university by fostering opportunities for personal development, academic success and student engagement in a living-learning community.

Values Statement

To provide meaningful learning environments which challenge and support students and which engage them in a process of active learning and critical reflection. We seek to inspire in students a sense of community, respect for self and others, interdependence and accountability. Through both intentional and informal experiences, all community members may achieve an appreciation for diversity of thought and beliefs.