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Housing and Residential Programs
Member, Texas Tech University System The Princeton Review - 373 Best Colleges, 2011 Edition

Customer Service

Customer Service Standards

How are we doing?

We invite you to contact us with any questions, comments or concerns. We will make sure that your message gets prompt attention and response.

We pledge to you that we will:

  • Greet you with a smile.
  • Treat you with respect.
  • Take time to listen to you.
  • Take a genuine interest in you.
  • Provide accurate information in a user friendly way.
  • Ask for your feedback and use it to improve our programs and services.
  • Be knowledgeable and well-trained.
  • Respond to your inquiries, problems or concerns promptly and identify any options or possible solutions available.
  • Demonstrate excellent stewardship of our facilities by ensuring that they are clean, well-maintained and comfortable, and provide a physical environment conducive to learning.
  • Remember that we are here to help you succeed!

Thank you for choosing living and learning on campus.

 

Mission Statement

The mission of Residential Programs is to provide secure, comfortable, reasonably priced housing that supports the academic mission of the university by fostering opportunities for personal development, academic success and student engagement in a living-learning community.

Values Statement

To provide meaningful learning environments which challenge and support students and which engage them in a process of active learning and critical reflection. We seek to inspire in students a sense of community, respect for self and others, interdependence and accountability. Through both intentional and informal experiences, all community members may achieve an appreciation for diversity of thought and beliefs.