Customer Service Standards
How are we doing?
We invite you to e-mail us at firstname.lastname@example.org with any questions, comments or concerns. We will make sure that your message gets prompt attention and response.
We pledge to you that we will:
- Greet you with a smile.
- Treat you with respect.
- Take time to listen to you.
- Take a genuine interest in you.
- Provide accurate information in a user friendly way.
- Ask for your feedback and use it to improve our programs and services.
- Be knowledgeable and well-trained.
- Respond to your inquiries, problems or concerns promptly and identify any options or possible solutions available.
- Demonstrate excellent stewardship of our facilities by ensuring that they are clean, well-maintained and comfortable, and provide a physical environment conducive to learning.
- Remember that we are here to help you succeed!
Thank you for choosing living and learning on campus.