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OneAccount Overview

  • OneAccount Description

    The ASU OneAccount is a no minimum balance, no monthly fee, FDIC-insured checking account. All ASU students, faculty and staff have the option of opening an account.

  • Benefits of the OneAccount

    A few of the benefits include:

    • Every ASU student is pre-approved.
    • No minimum balance is required and there are no monthly fees.
    • It provides your fastest access to refund money.
    • It allows for purchases everywhere MasterCard is accepted.
    • Online banking is available.

    For more information about the ASU OneAccount, visit asuone.com.

  • Possible Problems with a OneAccount

    The issues that have been reported are all avoidable. Listed below are some of the problems and ways to avoid them.

    Avoiding Problems with OneAccount
      How to Avoid the Problem
    Overdraft fees Keep track of your money. Make sure that you have the funds available before making a purchase. One of the best ways to avoid this problem is to use a transaction register. Write in all of your deposits and all of your purchases.
    Foreign ATM fees May use any Allpoint Network ATM or Customers Bank ATM with no ATM fee. Other bank ATMs may charge a fee.
    Abandoned Account Fee Your OneAccount is NOT a savings account, so do not deposit money and let it sit there. If you do not intend to use the money in your OneAccount, you should withdraw the money at one of the ATMs, wire the money to another account, or have a check mailed to yourself. If you need help with any of these options, visit the ASU OneCard Office.
  • Where to Use Your ASU OneCard and OneAccount

    You can use your ASU OneCard and OneAccount anywhere Debit MasterCard is accepted – more than 31 million locations worldwide.

  • How to Use Your ASU OneCard

    On the internet or Over the Phone

    Make sure that your available balance, minus any pending withdrawals (such as checks you have written that have not cleared), is more than the purchase you are planning to make. We strongly suggest that you keep permanent records of your transactions when you make them.

    When asked for a payment type, choose MasterCard. For your card number, enter the 16-digit number on the face of the card that begins with a 5. Usually the website will ask for the expiration date that is embossed on the card just above your name. On some occasions, you may be prompted to enter the security code, also known as a CVV2 code. The security code is printed on the back of your card. It is the last three digits that appear after the four-digit number in the signature panel. The signature panel is the white panel with MasterCard printed on it many times.

    At a Restaurant or Other Business

    Give your card to the server or cashier and wait for him/her to record the card information. Usually, this is done by swiping the card, but can also be done by making an impression of the card or writing the information. Next, you will be asked to sign a receipt for the transaction. Sometimes the receipt will have space available for you to add a tip.

    At a store with a PIN pad

    Merchant swipe-and-sign debit card transaction - There is no PIN fee for a swipe-and-sign transaction. To avoid the fee for merchant PIN-based transactions, please choose ‘credit’ and sign the receipt instead of entering your PIN at the checkout. You may withdraw no more than $2,500.00 per day in swipe-and-sign and PIN debit card transactions.

    For example: if you spend $500.00 in merchant PIN-based debit card transactions, you can only spend $2,000.00 in swipe-and-sign debit card merchant transactions in a single day. Cash back is not an available option on a swipe-and-sign transaction at a merchant. To receive cash back from a merchant, you must use your PIN.

  • Fees for PIN-based Purchases

    Each time merchants accept a card for payment, they pay a small part of the purchase price to the bank that issued the card to cover the bank’s costs. If you use a PIN for the transaction, merchants pay less for the transaction than they would if you sign for the transaction. So to save yourself money, always swipe and sign when making a purchase.

  • ATM Use

    Using Your OneCard to Get Money at an ATM

    Insert or swipe the card as indicated and follow the directions on the screen. When prompted for a transaction type, choose Checking Account Withdrawal. Remember, you have fee-free access to over 55,000 Allpoint® Network ATMs worldwide-plus Customers Bank ATMs. If you use another ATM, you will be subject to a fee by the ATM owner.

    Other ATM Withdrawals

    Banks charge other banks a fee each time they allow the other bank’s customers to use their ATMs. These fees may vary in amounts. If possible, use an Allpoint® Network ATMs or Customers Bank ATMs.. For a listing of all Allpoint® Network ATMs, log in to your OneAccount and search Easy Help for ATM locations.

    Daily Withdrawal Limits

    The total amount of funds you can spend in a day using your card is $3,000.00: $500.00 in ATM withdrawals and $2,500.00 at a merchant or bank teller; the $2,500.00 may be in a combination of debit card swipe-and-sign, PIN transactions, or cash advance at a bank teller. Higher One does not charge a cash advance withdrawal fee which means that students can walk into any bank branch and withdraw cash without a fee from Higher One.

    On some occasions, if parts of the technology systems are down, the daily limits may be lower. If you need to make a special purchase with your card that exceeds the daily limit, contact a customer service representative at 1-877-278-1919.

  • Available Balance vs. Current Balance

    Your available balance equals your current balance plus or minus any holds or pending transactions. For example, there are usually a few days between the time merchants receive authorization to withdraw funds and when they actually do it. During this time, funds to cover the anticipated amount of the transaction are held. Another example is for paper check deposits. It takes time from the date the check is deposited for the bank from which the check is drawn to release the funds. During this time, all of the deposit may not be available to spend.

  • Availability of Deposits

    Deposits to your OneAccount are available as soon as Higher One collects the money and, in some cases, sooner. For each type of deposit, the speed at which the money can be collected is different. For incoming wires and direct deposits of payroll or university refunds, the money is available immediately. However, if you deposit a paper check to your account, the full amount will not be available until the funds are released by the bank on which the check is written. As a courtesy, the first $100 of your check-based deposits will be available the next business day – this is money that is being made available to you before the other bank has released the funds. For more details on the exact schedule, see the Funds Availability Policy at asuone.com.

  • Pending Card Transaction

    When you use your card at merchant establishments, they usually ask the bank if there is enough money available to cover the purchase. If the transaction is approved, a pending debit will be placed on your OneAccount for the amount of the purchase. This pending card transaction does not yet contain details on the name or location of the merchant. When the merchant processes or completes the transaction, the amount of the purchase is debited from your OneAccount.

  • Overdrawing Your OneAccount

    In general, your OneAccount is designed to reduce the chances of an overdraft, but it is possible in some cases to overdraw your account. For questions or inquiries about your OneAccount and any transactions, contact a customer service representative at 1-877-278-1919.

  • Closing Your OneAccount

    Even when you are no longer a student at ASU, you can continue to use your ASU OneCard and OneAccount through the expiration date printed on the front of your card. If you decide that this option is not for you, call Higher One customer service at 1-877-278-1919.

  • Resetting Your Log-in Name and Password

    If you cannot remember either your log-in name (e-mail address) or your password, contact Higher One customer service at 1-877-278-1919.

    If you remember your log-in name but not your password, you can reset your password at asuone.com or you can contact Higher One customer service at 1-877-278-1919.

  • Suspicious Purchase on Your Account

    To report a claim on a transaction, please determine if it has posted to your account as an actual charge (and not a pending transaction). Unfortunately, pending card transactions do not yet contain details (like the identifier, name, and location of the merchant) that are required to initiate a claim. 

    If you suspect that the pending card transactions are unauthorized, you will want to protect your account by canceling your card. Once the transactions post, you may initiate a claim on them and contact Customer Care for a free card.

    If the transaction gets posted to your account as an actual charge, click on the “+” sign at the top left corner of the relevant line transaction(s) on your online statement. This action will further expand the line transaction with a short description of how it was performed and most importantly, provide the opportunity to report a claim on the transaction if it is one you do not recognize or did not authorize.

    You will be prompted to answer questions related to your claim and also required to provide detailed information regarding the circumstances surrounding the transaction in which you are initiating a claim on. A claim number will be assigned to you at the end process. If it becomes necessary to download a claim form, you should submit your completed form as quickly as possible. If “unauthorized” activity is reported, Higher One may choose to cancel your card to prevent further possible fraud and abuse.

    If it becomes necessary, you also contact Customer Care for assistance at the toll-free number listed on the back of your card between 8 a.m. and 11 p.m. EST (Monday to Friday).

    Please note that claims can take up to 90 days to be resolved. However while it remains open for investigation, you will receive an email notification every 15 days informing you that the matter is still being researched. Unfortunately, a determination cannot be made on the fees associated with a reported claim transaction until the claim process is complete and has been ruled in your favor.

    You may also fax your claim forms to the Claim Fax Number at 1-877-504-1999. If you do not have access to a fax or need to mail supporting documentation to Higher One, please come to the OneCard Office in the West Annex. We will be glad to fax or mail the information for you at no cost.

  • Fees Associated with the OneAccount

    Your OneAccount is a free checking account. You do not have to pay anything to have the account and there is no minimum balance required. The account is insured by the FDIC. If you open an OneAccount and select “Credit” when you use your card to make purchases and never spend more than you have in your account, you should not incur any fees.

    Higher One makes various services available to you, and some of these services have a fee. Some of the services and fees are listed below.

    • First overdraft fee: $29
    • Subsequent overdraft fee within 12 months: $38 each
    • Cash advance fee: 3.5% ($5 minimum)
    • PIN-based transaction: 50 cents each
    • Monthly service fee:
      • $0 - if you are a student or direct deposit of $100 or more per month
      • $3.95 - if you are not an enrolled student

            (no fee on $0-balance accounts and fee will not overdraw accounts)

    • Non-Higher One ATM transaction fee (includes all withdrawals, inquiries and declines): $2.50 (domestic); $5 (international)
    • Outgoing wire transfer fee: $25 (domestic)

    For a full listing of services and fees, log in to your account and select the “Fee Schedule” listed at the bottom of the ASUOneAccount pages.

Account Fee Schedule

It’s important to understand how your account works. This guide lists the fees and key terms associated with your account. Some fees may vary by school program and account type.

Fee Schedule