OneAccount Questions
What is the ASU OneAccount?
The ASU OneAccount is a no minimum balance, no monthly fee, FDIC insured checking account. All students, faculty, and staff at ASU have the option of opening this account.
What are the benefits of the OneAccount?
A few of the benefits include:
| Benefits |
| Every ASU Student is pre-approved |
| No inimum balance requirement and no monthly fees |
| Fastest access to refund money |
| Make purchases everywhere that MasterCard is accpted |
| ATMs located on campus |
| Online banking |
More information on the ASU OneAccount can be found at asuone.com
What are some problems with the OneAccount?
The problems that have been reported are all avoidable. Listed below you will find some of the problems and the way to avoid them.
| Problem | How to avoid the problem. |
| Overdraft Fees | Keep track of your money. Make sure that you have the funds available before making a purchase. One of the best ways to avoid this problem is to use a transaction register. Write in all of your deposits and all of your purchases. |
| Foreign ATM fees | Use only the Higher One ATMs on the ASU campus. |
| PIN based transaction fees | Select "Credit" when making a purchase. If the reader asks for your PIN after you swipe your card, you should be able to press the "Cancel" button to get out of that screen. You should then be able to select "Credit." You can also let the clerk know that you would like to pay using "Credit." |
| Inactivity Fee | The OneAccount is NOT a savings account so don't deposit money and let it sit there. If you do not intend to use the money in your OneAccount, you should withdraw the money at the ATMs, wire the money to another account, or have a check mailed to yourself. If you need help with any of these options, come to the OneCard Office. |
Where can I use my ASU OneCard and OneAccount?
You can use your ASU OneCard and OneAccount anywhere Debit MasterCard is accepted - over 31 million locations worldwide.
How do I use my ASU OneCard on the Internet or over the phone?
Make sure that your available balance minus any pending withdrawals (like checks you've written that haven't cleared) is more than the purchase you are planning to make. We strongly suggest that you keep permanent records of your transactions when you make them.
When asked for a payment type, choose "MasterCard." For your card number, enter the 16-digit number on the face of the card that begins with a 5. Usually the website will ask for the expiration date which is embossed on the card just above the name. On some occasions, you may be prompted to enter the Security Code (aka CVV2 Code). The Security Code is printed on the back of your card. It is the last 3 digits that appear after the 4-digit number in the signature panel. The signature panel is the white panel with MasterCard printed on it many times.
How do I use my ASU OneCard at a restaurant or other merchant?
Give your card to the server or cashier and wait for him/her to record the card information. Usually, this is done by swiping the card but can also be done by making an impression of the card or writing the information. Next you will be asked to sign a receipt for the transaction. Sometimes the receipt will have space available for you to add a tip.
How do I use my ASU OneCard at a store with a PIN pad (like a grocery store or drug store)?
Give the card to the cashier for him/her to swipe or swipe the card yourself when directed. Often, you will be expected to select a type of payment by pressing a button on the PIN pad. Choose "Credit." This means you will be signing for the transaction rather than entering a PIN. If you are asked to enter a PIN, you should be able to cancel out of the transaction and choose "Credit" instead. Next you will be asked to sign for the transaction.
Remember, as long as you are not using a PIN, you will not be charged for the transaction. Make sure your available balance minus any pending withdrawals is more than the purchase you are making.
Why is there a fee for PIN-based purchases at grocery stores, gas stations, etc.?
Each time a merchant accepts a card for payment, they pay a small part of the purchase price to the bank that issued the card to pay for the bank's costs. If you use a PIN for the transaction, the merchant pays less for the transaction than they would if you sign for the transaction. So, to save yourself money, always Swipe and Sign when making a purchase.
How do I use my OneCard to get money at an ATM?
Insert or swipe the card as indicated and follow the directions on the screen. When prompted for a transaction type, choose checking account withdrawal. Remember, use of all Higher One OneAccount ATMs is free. If you use another ATM, you will be subject to a OneAccount fee and may additionally be subject to a fee by the ATM owner.
Where are the free ATMs located on campus?
There are two(2) ATM locations located on campus where you can use your ASU OneCard to withdraw cash from your OneAccount for no fee.
MCS 111 Computer Lab.
Mail Services-also known as the ASU Post Office (Located in the UC across from the ASU Bookstore).
You can also use OneAccount ATMs located on other campuses. To find other locations, go to asuone.com and click on Easy Help
Why aren't all ATM withdrawals free?
Banks charge other banks a fee each time they allow the other bank's customers to use their ATMs. These fees may vary in amounts. If possible, use Higher One OneAccount ATMs. You can even use OneAccount ATMs located on other campuses. For a listing of all OneAccount ATMs, log on to your OneAccount and search Easy Help.
Why are there daily withdrawal limits on my card use?
To protect against fraud, the amount of money that can be spent on a daily basis is limited. Currently, you can spend $2,500 via signature-based card transactions and $500 via PIN-based withdrawals. On some occasions, if parts of the technology systems are down, the daily limits may be lower. If you need to make a special purchase with your card that exceeds the daily limit, contact a Customer Service Representative at 1-877-278-1919.
Why is my available balance different from my current balance?
Your available balance equals your current balance plus or minus any holds or pending transactions. For example, there are usually a few days between the time a merchant receives authorization to withdraw funds and when they actually do. During this time, funds to cover the anticipated amount of the transaction are held. Another example is for paper check deposits. It takes time from the date the check is deposited for the bank on which the check is drawn to release the funds. During this time, all of the deposit may not be available to spend.
Why aren't deposits always available immediately?
Deposits to your OneAccount are available as soon as Higher One collects the money and in some cases, sooner. For each type of deposit, the speed at which the money can be collected is different. For incoming wires and direct deposits of payroll or university refunds, the money is available immediately. On the other hand, if you deposit a paper check to your account, the full amount will not be available until the funds are released by the bank on which the check is written. As a courtesy, the first $100 of your check-based deposits will be available the next business day-this is money that is being made available to you before the other bank has released the funds. For more details on the exact schedule, see the Funds Availability Policy at asuone.com.
What is a pending card transaction?
When you use your card at a merchant, they usually ask the bank if there is enough money available to cover the purchase. If the transaction is approved, a pending debit will be placed on your OneAccount for the amount of the purchase. This pending card transaction does not yet contain details on the name or location of the merchant. When the merchant processes or completes the transaction, the amount of the purchase is debited from your OneAccount.
I thought this was not a credit card. How can a OneAccount get overdrawn?
In general, the OneAccount is designed to reduce the chances of an overdraft, but it is possible in some cases to overdraw your account. For questions or inquiries about your OneAccount and any transactions, contact a Customer Service Representative at 1-877-278-1919.
How do I close my OneAccount?
Even though you will no longer be a student at ASU, you can continue to use your ASU OneCard and the OneAccount through the expiration date printed on the front of your card. If you decide that this option is not for you, call Higher One Customer Service at 1-877-278-1919.
I forgot my login name and password to my OneAccount. How do I reset them?
If you cannot remember either your login name (email address) or your password, you can contact Higher One Customer Service at 1-877-278-1919.
If you remember your login name but not your password, you can reset your password at www.asuone.com or you can contact Higher One Customer Service at 1-877-278-1919.
I don't recognize a purchase on my account. What should I do?
If you see a purchase on your account that you did not make, you will need to contact Higher One Customer Service at 1-877-278-1919. Before you contact them, make sure that the name of the merchant appears on your statement. A pending card transaction does not contain the information needed to open a dispute.
After you contact Customer Service, the dispute forms will be sent to you. You will need to complete the forms and return them to Higher One. Please note that the formal dispute process cannot begin until Higher One has received your completed dispute forms.
Completed forms can be mailed to:
Higher One Inc.
25 Science Park
P.O. Box 201
New Haven, CT 06516
You can also bring the completed forms to the ASU OneCard Office, Hardeman room 209, and we will fax them for you and then send them via overnight delivery-at no charge to you.
What fees are associated with the OneAccount?
The OneAccount is a free checking account. You do not have to pay anything to have the account and there is no minimum balance required. The account is insured by the FDIC. So, if you open the OneAccount and select "Credit" when you use your card to make purchases and never spend more than you have in your account, you should not incur any fees.
Higher One makes various services available to you and some of these services have a fee. Some of the services and fees are listed below. If you would like to see a full listing of services and fees, log in to your account and click the "Fee Schedule" listed in the "Quick Links" box.
| Service | Fee |
| First Insufficient Funds Charge | $29.00 |
| Insufficient Funds Charge - after first | $35.00 |
| Cash Advance Fee | 1% ($5.00 minimum) |
| PIN based transaction | $0.50 each |
9 month Inactivity Fee with money in OneAccount |
$19.00 per month |
| Non-Higher One ATM Transaction Fee (includes all withdrawals and inquiries) |
$2.00 |
| Declined Transaction at Non-Higher One ATM | $1.50 |
| Outgoing Wire Transfer (domestic) | $25.00 |