| University Refund Description |
What It Means |
| Refund Record Received - Funds Transfer from University In Process |
Higher One is awaiting receipt of funds from ASU. Funds are usually received within 1 business day. |
| Refund Record Received from University-In Process |
Higher One has received the records from ASU to process your refund. |
| OneAccount Deposit |
Your Refund has been deposited to your OneAccount based on your refund preference. |
| ACH/Transfer to Outside Bank Account Pending at Higher One; |
Higher One is ready to transfer funds to the outside bank account you have selected. This process can take 1-3 business days. |
| ACH/Transfer to Outside Bank Account Sent to Other Bank |
Higher One has transferred funds to the outside bank account you have selected. This process can take 2-3 business days. |
| Check Writing Pending |
Higher One has received the funds from ASU and is ready to write your check. This process can take 1 business day. |
| Check Mailed |
Your Refund Check has been mailed by Higher One to your Primary Address. This process can take 7 to 10 business days. |
| Refund Records Received - Error Rejected |
This is a rare occurrence and you can trust that Higher One is aware there is a problem and is working on a resolution. |
| Refund Record Received - Error |
This is a rare occurrence and you can trust that Higher One is aware there is a problem and is working on a resolution |
| Awaiting ACH/Transfer Form |
Higher One is waiting for the Cardholder to submit their completed ACH/Transfer Form. To print this form, logon to your account at asuone.com and from the main menu bar select Financial Refunds then click on the Complete New ACH form link. |
