Refund-Options & Status
When you activate your ASU OneCard, you will be required to select a refund option. Your Refund Options include:
- Deposit to another account: Any refunds will be deposited to your current checking or savings account.
- Deposit to the OneAccount: This option is for those who don’t have any existing bank account. By choosing this option, you are requesting to open a new checking account with BankMobile and any refunds will be deposited to your Onecard (OneAccount). Please note that when you request to open a OneAccount, BankMobile will require you to submit some government-issued documents to verify your identity before you can access your funds.
For more information about your refund choices, log in to your account at asuone.com or call the OneCard Office at 325-942-2331.
|University Refund Description||What it Means|
|Refund Record Received—Funds Transfer from University in Process||BankMobile is awaiting receipt of funds from ASU. Funds are usually received within one business day.|
|Refund Record Received from University—In Process||BankMobile has received the records from ASU to process your refund.|
|OneAccount Deposit||Your refund has been deposited to your OneAccount based on your refund preference.|
|ACH/Transfer to Outside Bank Account Pending at BankMobile||BankMobile is ready to transfer funds to the outside bank account you have selected. This process can take one to three business days.|
|ACH/Transfer to Outside Bank Account Sent to Other Bank||BankMobile has transferred funds to the outside bank account you have selected. This process can take two to three business days.|
|Check Writing Pending||BankMobile has received the funds from ASU and is ready to write your check. This process can take one business day.|
|Check Mailed||BankMobile has mailed your refund check to your primary address. This process can take seven to 10 business days.|
|Refund Records Received - Error Rejected||This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.|
|Refund Record Received - Error||This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.|