When you activate your ASU OneCard, you will be required to select a refund option. Your Refund Options include:
- Direct deposit to your One Account. This is the quickest and easiest way to receive your money.
- Electronic funds transfer to a current checking or savings account. To have your money transferred, you will need to complete an Account Clearing House (ACH)/Transfer Form at asuone.com at the time you make your choice. You will need to print and sign this form then mail or fax it. Mailing address and fax number are on the form.
For more information about your refund choices, log in to your account at asuone.com or call the OneCard Office at 325-942-2331.
|University Refund Description||What it Means|
|Refund Record Received—Funds Transfer from University in Process||Higher One is awaiting receipt of funds from ASU. Funds are usually received within one business day.|
|Refund Record Received from University—In Process||Higher One has received the records from ASU to process your refund.|
|OneAccount Deposit||Your refund has been deposited to your OneAccount based on your refund preference.|
|ACH/Transfer to Outside Bank Account Pending at Higher One||Higher One is ready to transfer funds to the outside bank account you have selected. This process can take one to three business days.|
|ACH/Transfer to Outside Bank Account Sent to Other Bank||Higher One has transferred funds to the outside bank account you have selected. This process can take two to three business days.|
|Check Writing Pending||Higher One has received the funds from ASU and is ready to write your check. This process can take one business day.|
|Check Mailed||Higher One has mailed your refund check to your primary address. This process can take seven to 10 business days.|
|Refund Records Received - Error Rejected||This is a rare occurrence, and you can trust that Higher One is aware there is a problem and is working on a resolution.|
|Refund Record Received - Error||This is a rare occurrence, and you can trust that Higher One is aware there is a problem and is working on a resolution.|
|Awaiting ACH/Transfer Form||Higher One is waiting for the cardholder to submit his or her completed ACH/Transfer Form. To print this form, log in to your account at asuone.com and from the main menu bar select Financial Refunds then select the Complete New ACH Form link.|