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Reporting a Lost or Stolen Card

To report a lost or stolen card:

  1. Log in to asuone.com and sign in using the e-mail address and password that you selected when you activated your card.
  2. Choose User Profile.
  3. Select Address/Phone Number.
  4. Verify that your address is correct. Change it if necessary. The U.S. Postal Service will not forward cards. If you have a replacement card sent to an invalid address, you may be charged an additional $20 fee.
  5. Select Card Status.
  6. Click the Report Lost button. You will be asked if you would like to pay the replacement fee by credit card (third party), OneAccount (if you have enough money), Pay Later or Cancel.
  7. If you select Pay Later, you will need to contact the OneCard Office to pay the $20 replacement fee and obtain a temporary card. The temporary card is for on-campus use only. You should receive your replacement card within seven days.

When you report your card lost or stolen, it is immediately deactivated to prevent unauthorized use. Cards that have been deactivated cannot be reactivated.

If your card is lost or stolen outside of regular business hours, you will need to come to the OneCard Office during the next business day to obtain a temporary card. Your replacement card will be mailed to the address that you entered on the asuone.com website.

The cardholder may be held responsible for all transactions until the card is reported lost or stolen. If you notice unauthorized transactions on your statement, immediately contact Higher One Customer Service at 1-877-278-1919

Angelo State University cannot be held liable for any transactions.