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Angelo State University
Banner Support

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Frequently Asked Questions

  • How do I get access to Banner?

    Your supervisor will need to complete the Request for Access to Banner form. Please visit the Faculty/Staff page for more details.

  • How do I change my password?

    Your password is good for 120 days. The form to change your password is [GUAPSWD]. Your password must be at least eight characters in length, and you cannot reuse passwords

  • I forgot my password. Who can tell me what it is?

    Unfortunately, if you forget your password, it cannot be retrieved. However, you can get a new temporary password by contacting the Help Desk. Once you login with the temporary password, you will need to change it to your own

  • When I click on a link from my e-mail or a shortcut, the page is displayed in the Banner browser window, and my Banner session ends. What causes this?

    Your browser settings need to be changed:

    • With your browser open, click the Tools menu
    • Select internet Options
    • Click the Advanced tab
    • Under the Browsing category, uncheck the box beside Reuse windows for launching shortcuts
    • Click the Apply button
    • Click OK