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Facilities Planning and Construction
Member, Texas Tech University System The Princeton Review - 373 Best Colleges, 2011 Edition

Customer Service Survey

Facilites Planning and Construction is a relatively new department at ASU. We are committed to providing the highest quality of service to the campus. One of our primary goals is to improve our service with each project which depends largely on your feedback. Please identify the response that you feel is most appropriate to each question. Thank you for providing this feedback to our department. Your comments will help us as we move forward with other projects.

With 5 being the best and 1 being the worst, please answer the following questions. If we are not rated the best, please let us know what we can to next time to deserve the highest rating.

Preconstruction Services:

1. How do you rate the quality of our services?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

2. Was the service performed in a timely manner?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

3. Were we courteous and polite?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

Construction Services:

1. How do you rate the quality of our services?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

2. Was the service performed in a timely manner?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

3. Were we courteous and polite?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

4. Was the work performed to your satisfaction?

5 4 3 2 1 NA

What can we do to make it a 5 next time?

Project Location:

Additional Comments: