Interlibrary Loan Unit
The Interlibrary Loan form embedded in U-Search as well as the other EBSCO databases has not been delivering interlibrary loan requests to the Library’s interlibrary Department since approximately noon on Tuesday, February 18th. Consequently, the Library has not received or processed interlibrary loan requests placed by our patrons since that time. We are working with the vendor to resolve this issue. In the meantime, we have disabled the link to the form within U-Search and the other EBSCOhost databases. Please use the Library’s online web forms available on the Interlibrary Loan page.
If you have submitted an interlibrary loan request using the U-Search or database forms since the malfunction, please check your email. You should have received an Interlibrary Loan receipt from Ebsco called “Request for interlibrary loan.” Please forward this request to Sharon Weber at firstname.lastname@example.org to make sure that we receive your request and process it in a timely manner. Also, feel free to send us other requests you may have submitted earlier on Monday or Tuesday to provide a margin of safety. We can then double-check to make sure that we have received and processed your request.
We apologize for the inconvenience. If you have any questions, please contact email@example.com or 325-486-6535.
Interlibrary Loan requests are processed by the ILL Office in the following order of priority:
- Requests submitted via FirstSearch, EBSCOhost, or Cambridge Scientific Abstracts databases
- Requests submitted via the Library’s online forms
For more information about Interlibrary Loans, please contact Sharon Weber via e-mail at firstname.lastname@example.org
Due to technical difficulties that unfortunately occur now and then, some of the requests submitted by you, our patrons, may not reach the ILL office. With this in mind, we ask that you please ALWAYS keep a record of all your requests. Check items off your list as they are received to help you keep track of what has arrived and what has not. Please notify our office if you received a confirmation message stating that, “your request was submitted successfully” but are not contacted by us about your request(s) within a week from submission.
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