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FY 2017 Library Goals and Objectives

Library Mission Statement

The mission of the Porter Henderson Library is to provide the Angelo State University community with access to information in all formats. In consultation with the University community, the Library builds and maintains collections and services to meet the University’s curriculum and research needs. The Library does this by acquiring and organizing resources, providing direct as well as mediated access to information, participating in cooperative programs with other libraries, and teaching users to locate, obtain, and evaluate information. The Library works with the University administration and faculty in the development of information policy for the campus. As a service unit within a regional, state-supported university, the Library offers the surrounding community access to needed informational resources and services.

Library Vision Statement

The Porter Henderson Library at Angelo State University strives to be the heart of learning on campus. The Library provides its users with a collaborative environment, where students, faculty, and staff can access an extensive collection of quality information resources in a variety of formats, interact with knowledgeable staff, and use the latest available technology. The Library aims at being an important recruitment and retention tool for the University by identifying and meeting the changing information needs of the campus community.

GOAL 1: IMPROVE USER ACCESS TO INFORMATION (MG 1, 2, 3, 4, 5, 6, & 7)(1)

OBJECTIVE 1: To help with improving resources and services, Library will conduct usage and satisfaction user surveys. (MG 1, Ob 3; MG 2, Ob 1, Ob 3, & Ob 5; MG 3, Ob 3; MG 4, Ob 3; MG 5, Ob 1 & Ob 3-KPI 1; & MG 7 Ob 1 & Ob 2)

Assessment Measure: In FY 17, the Library will survey student satisfaction levels with services, resources, and building amenities. The Library will work with an undergraduate marketing class(es) from the College of Business to conduct the survey. The team will use a survey instrument similar to those from previous surveys using Lickert scaling to determine satisfaction with services, resources, and building amenities. Success will be defined as means that are equal to or exceed satisfaction levels as obtained in the 2015 student survey.

Intended Results: Results of the survey provide valuable feedback on the quality of services and resources provided by the Library to the ASU community.

OBJECTIVE 2: To enhance existing academic programs and in preparation for the accreditation processes in the various campus colleges, departments, and programs, evaluate selected collections through examination of materials. Recommend new titles for purchase or selection through PDA services, as well as titles for de-selection or “weeding.” (MG 1 Ob 3; MG 4, Ob 1, Ob 3, & Ob 5; & MG 7, Ob 2)

Assessment Measure: If contacted by an academic department or program, the Library’s Collection Development Team will gather necessary data and send a report to the unit and/or faculty member(s) requesting assistance within the stated time parameters. If time and personnel are available during the academic year, the Collection Development Team will continue with its review of the Second Floor stacks and reference items stored in the Third Floor storage room. The desire is to weed out-of-date materials as well as materials duplicated through online services. This will create growth space for those collections that are growing as well as provide additional spaces for users.

Intended Results: The Library must ensure it has and/or provides access to the most appropriate materials to support classroom assignments and projects and to meet the research and study needs of students and faculty.

OBJECTIVE 3: Continue to explore opportunities to partner with member institutions in the Texas Tech University System for joint purchases of resources and access to information (MG 4, Ob 3; & MG 6, Ob 2)

Assessment Measure: The Director and other appropriate staff members will work with their counterparts from the Texas Tech University System to explore and plan for cooperative agreements within the System. The Director will survey the selected faculty members having access to the Health Science Center’s Library’s eresources as to the usefulness of the program.

Intended Results: Any new cooperative agreements should increase ASU Library users’ access to information, hopefully at a reduced cost. If the survey of faculty participating in the Health Science Center Library access program reports favorable experiences, the Director will ask for an expansion of the program to other ASU faculty members in related science disciplines.

OBJECTIVE 4: The Library will meet or exceed the national averages and those for a selected group of stretch peer institutions on “total library expenditures” per FTE student enrolled. (MG 1 Ob, 1; MG 4, Ob 3; MG 5, Ob 3-KPI 2; & MG 7, Ob 1 & Ob 2)

Assessment Measure: Meet or exceed the average spending per FTE student of identified peer, stretch peer institutions, and national averages. The latest available data from NCES and/or Association of Research Libraries will be used for comparison purposes.

Intended Results: This will demonstrate Library and University support commitment for services in comparison to identified peer, stretch peer institutions and national averages.

OBJECTIVE 5: To help with professional and support staff development, continue staff development programs. (MG 1, Ob 3 & Ob 6)

Assessment Measure: Continue a series of staff development programs to improve overall operations and performance and encourage and support (funding as available) participation in continuing education activities.

Intended Results: Improve overall staff performance and expertise.

OBJECTIVE 6: Plan, schedule, and organize the Library’s 50th Anniversary celebration.

Assessment Measure: By 31 August 2016, scheduling and planning will be completed for all events in the 2016 Fall Semester. By 31 January 2017, scheduling and planning will also be completed for all events in the 2017 Spring and Fall Semesters. This work will be coordinated by the Library’s Business Manager and Community Engagement Coordinator.

Intended Results: To have a successful year of activities that celebrate the Library’s central role on campus while building more participation by students, faculty, and staff.

OBJECTIVE 7: Develop Library support services for CONNECT! and increase community involvement. (MG 4, Ob 2, Ob 3, & Ob 8; MG 6, Ob 1)

Assessment Measure: The Media Library Assistant and the Library’s Business Manager and Community Engagement Coordinator will work with the Center for Community Engagement to coordinate donation drives for deserving local organizations and provide CONNECT! opportunities for the campus community. One project will be sponsored in each of the fall and spring semesters.

Intended Results: To help ensure the success of the CONNECT! initiative and contribute to improved student learning outcomes and success, and to improve the Library’s visibility as a partner in community involvement.

OBJECTIVE 8: Examine the reach of posts over different social media platforms to determine how our community engages with information.

Assessment Measure: During this review period, the Social Media Taskforce will use the previously created categories for different types of social media posts for tracking purposes. They will review monthly statistics on all three platforms (Facebook, Twitter, and Instagram) for user engagement and compare the Facebook and Twitter statistics to the first year baseline numbers to identify trends.

Intended Results: To help the Task Force to understand how the different platforms might be used to connect with user, they hope to ultimately determine better targeting of posts and eliminate the need for cross-posting.

OBJECTIVE 9: The Library’s Information Access Taskforce (Taskforce) and the West Texas Collection (WTC) will work with Communications and Marketing (C&M) and Information Technology (IT) to explore and begin a revamp of the Library’s and the WTC websites with regard to both organizational structure and content.

Assessment Measure: A subset of the Library’s webpages will be reviewed and redesigned by 31 May 2017. By the same date, the WTC will have an additional webpage that provides access to digital content including materials collected and digitalized from the History Harvest events.

Intended Results: Angelo State University community and other users need easy access to relevant and up-to date online information about the Library and available resources for their assignments, projects, and research interests.

GOAL 2: INFORMATION LITERACY (MG 4, 5, & 7)

OBJECTIVE 1: The Research Support unit will integrate Threshold Concepts from the ACRL’s Framework for Information Literacy in Higher Education into Information Literacy instruction sessions, tutorials, and other research support aids as time permits. (MG 4, Ob 3; MG 5, Ob 3-KPI-1; & MG 7, Ob 1 & Ob 2)

Assessment Measure: Librarians in the Research Support Unit will revise lesson plans for first year student courses to incorporate at least one of the frames. The Basic Research LibGuide will be updated to include pertinent frames. As tutorials are updated, they will also be revised to include pertinent frames, and such changes will be documented. Lesson plan revisions, the Basic Research LibGuide, and tutorials will all be updated to include some relevant frames by May 31, 2017.

Intended Results: This will align the Library’s information literacy program with best practices as set forth by the Association of College and Research Libraries.

OBJECTIVE 2: The Research Support Unit will identify at least three out-of-date tutorial segments accessible via LibGuides and record updated videos for these segments. (MG 3, Ob 3; MG 4, Ob 3; & MG 7, Ob 1 & Ob 2)

Assessment Measure: The videos will be revised before 31 May 2017.

Intended Results: With the increasing number of distance education programs and the preference for digital learning by all students, the Library needs to be sure to integrate current and up-to-date instructional information about library technology and information literacy best practices into Library online tutorials.

OBJECTIVE 3: In order to maintain best practices for bringing information literacy concepts into the Blackboard courses, the Research Support Unit will explore and implement ways to “embed” librarians into online courses

Assessment Measure: Research Support librarians will be embedded in the Curriculum and Instruction (C&I) Blackboard orientation “course” during the 2016 Fall Semester. Additional C&I courses will be added at the invitation of faculty members during both the 2016 Fall Semester and 2017 Spring Semester.

Intended Results: The Library will work with faculty members to impart advanced information literacy skills to online graduate students in their Blackboard courses.

GOAL 3: IMPROVE OPERATIONS OF THE WEST TEXAS COLLECTION AND THE UNIVERSITY ARCHIVE (MG 6)

OBJECTIVE 1: To improve user access to various collections, determine best practices and investigate best methods of tracking usage. The WTC staff will continue digitizing the pilot collection as time permits. (MG 6, Ob 2 & Ob 3)

Assessment Measure: By 31 May 2017, the staff of the WTC will have completed the digitization of the pilot collection and added at least two more digital collections.

Intended Results: The digital plan will serve as a basis for strategically placing the WTC on the cutting edge of technology in the coming years and moving forward with our digital collections. It will be a changing procedure and should result in improved access to the WTC holdings.

OBJECTIVE 2: Work with academic departments, classes, and student organizations on campus to assist with research projects and displays/exhibits. (MG 4, Ob 3)

Assessment Measure: The staff of the WTC will work with at least two organizations and/or classes to assist in student research including, but not limited to, an internship with the History Department, displays by various groups and research by the public history classes by 31 May 2017.

Intended Results: Students will have the experience of working with primary sources in historical research and the opportunity to learn more about the business of archives. Students will also help prepare displays for campus and community and will see the results of their hard work in papers, posters and displays.

OBJECTIVE 3: Work with Community members and organizations to provide assistance with public events and preservation. (MG 6, Ob 2 & Ob 3)

Assessment Measure: By 31 May 2017, WTC staff members will work with at least two external organizations on various projects promoting historical awareness and preservation.

Intended Results: This will bring positive awareness to the WTC and ASU while exposing the public to historic preservation, bringing history to a personal level and demonstrating the opportunities the campus and Collection affords.

OBJECTIVE 4: The Director and University Archivist will continue to administer the Campus records retention program. (MG 6, Ob 2 & Ob 3)

Assessment Measure: No later than 30 November 2016, the revised Campus Records Retention Schedule will be submitted for review and approval by the Texas State Library and Archives Commission. By 31 May 2017, at least four additional training sessions will be offered with attendees coming from administrative units on campus.

Intended Results: Ensure compliance with all System and State regulations concerning records retention for a State agency.

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 1.& MG=Master Goal, CO=Current Objectives, & KPI=Key Performance Indicator.