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Library Goals and Objectives - Annual Report - FY 2016

GOAL 1:   IMPROVE USER SERVICES AND ACCESS TO INFORMATION (MG 1, 2, 3, 4, 5, 6, & 7)1

OBJECTIVE 1:  To help with improving resources and services, Library will conduct usage and satisfaction user surveys. (MG 1, Ob 3; MG 2, Ob 1, Ob 3, & Ob 5; MG 3, Ob 3; MG 4, Ob 3; MG 5, Ob 1 & Ob 3-KPI 1; & MG 7 Ob 1 & Ob 2)

Assessment Measure: In FY 16, the Library will survey faculty satisfaction levels with services, resources, and building amenities. The Library will work with a student marketing team (if one is available) from the College of Business to conduct the survey. The team will use a survey instrument similar to those from previous surveys using Lickert scaling to determine satisfaction with services, resources, and building amenities. Success will be defined as means that are equal to or exceed satisfaction levels as obtained in the 2014 faculty survey.

Intended Results: Results of the survey provide valuable feedback on the quality of services and resources provided by the Library to the ASU community.

Actual Results: In the 2015 Fall Semester, the Library worked with an undergraduate student team from one of Dr. Rex Moody’s classes to conduct a systematic user satisfaction survey with faculty. The survey sought faculty opinions on the quality of the Library’s services, resources, and building amenities. This team used methodology similar to previous surveys with students and faculty members. Their instrument used primarily a five point Lickert scale ranging from strongly agree/very satisfied to strongly disagree/very dissatisfied. Questions were phrased both positively and negatively to strengthen the reliability of responses and results. The team achieved a disappointing response rate of 17%. Because of the low response rate, it was difficult to generalize to the larger population of ASU faculty members. Because of differences in some scales it was not always possible to compare the results from the 2015 survey to the last faculty survey conducted in 2014. Similar to the 2014 survey, the 2015 team found a consistent result that few individuals checked the negative responses (very dissatisfied/strongly disagree or dissatisfied/disagree). This indicated a high degree of satisfaction with services and resources provided by the Library. For the amenities of the Learning Commons, again faculty expressed a high degree of consistent satisfaction with scores from a high of 4.37 for the flat screen panels to a low of 4.00 for the current furniture.

Use of Results: Like the previous student surveys, the findings from this survey will provide evidence of the quality of the Library’s services and resources and the Learning Commons amenities. Since the Library recently received the survey results, staff members will spend the next few weeks looking through the results and comments for possible changes to services, resources, and amenities as well as additional awareness campaigns to answer questions posted in the survey. The Library plans to continue working with Dr. Moody’s classes to conduct the next survey (fall 2016) concerning student opinions with the Library’s services and resources.

OBJECTIVE 2:  To enhance existing academic programs and in preparation for the accreditation processes in the various campus colleges, departments, and programs, evaluate selected collections through examination of materials. Recommend new titles for purchase or selection through PDA services, as well as titles for de-selection or “weeding.” (MG 1 Ob 3; MG 4, Ob 1, Ob 3, & Ob 5; & MG 7, Ob 2)

Assessment Measure: If contacted by an academic department or program, the Library’s Collection Development Team will gather necessary data and send a report to the unit and/or faculty member(s) requesting assistance within the stated parameters. If time and personnel are available during the academic year, the Collection Development Team will continue with its review of the Second Floor stacks and reference items stored in the Third Floor storage room. The desire is to weed out-of-date materials as well as materials duplicated through online services. This will create growth space for those collections that are growing as well as provide additional spaces for users.

Intended Results: The Library must ensure it has and/or provides access to the most appropriate materials to support classroom assignments and projects and to meet the research and study needs of students and faculty.

Actual Results: The Director and other staff members replied before deadlines to all of the requests for accreditation and new program reviews (Athletic Training, proposed Ed.D. program in Education/Nursing, Music, Public Health, and Engineering). PDA and DDA options have proved useful and popular for meeting just-in-time requests for new materials to support growing programs and new subject areas. The Director continued his systematic weeding of unneeded second copies, textbooks, and other out-of-date materials from the circulating collection on the Second Floor. In this review period, he completed a review of the Q and P-PM call number ranges. A total of over 2,000 items were identified for withdrawal. The Assistant Director of Research and Instruction and other members of the Collection Development Team identified over 100 titles of outdated and/or unneeded materials for either total or partial withdrawal from the Third Floor Storage room. Those items not claimed by either on- or off-campus agencies will be withdrawn over the course of the 2016 summer months. When appropriate, input was sought from faculty and other colleagues.

Use of Results: The withdrawn items will provide both growth and shifting space to better accommodate the subject areas that still rely primarily on physical items. Future acquisitions in those subject areas already reviewed will most likely be primarily in electronic formats. This project will continue through the FY 17 time frame.

OBJECTIVE 3:  Continue to explore opportunities to partner with member institutions in the Texas Tech University System for joint purchases of resources and access to information. (MG 4, Ob 3; & MG 6, Ob 2)

Assessment Measure: The Director and other appropriate staff members will work with their counterparts from the Texas Tech University System to explore and plan for cooperative agreements within the System. The Director will survey the selected faculty members having access to the Health Science Center Library’s eresources as to the usefulness of the program.

Intended Results: Any new cooperative agreements should increase ASU Library users’ access to information, hopefully at a reduced cost. If the survey of faculty participating in the Health Science Center Library access program reports favorable experiences, the Director will ask for an expansion of the program to other ASU faculty members in related science disciplines.

Actual Results: Although there were hopes for more cooperation, very little happened in this review period. The only major event was the renewal of the Elsevier’s Science Direct service and other existing database packages. The status of the “Electronic Collection Development Committee” (reported in the FY 15 Annual report) is unknown as of the date of this report. On the objective of surveying the faculty’s use of the Health Science Center access, the Director did not have an opportunity to work on this survey in the review period.

Use of Results: The Systems efforts for increased cooperation will certainly continue into FY 17 and beyond. The Director will re-explore the possibility of faculty using the Health Science Library access in FY 17.

OBJECTIVE 4:  The Library will meet or exceed the national averages and those for a selected group of stretch peer institutions on “total library expenditures” per FTE student enrolled.” (MG 1 Ob, 1; MG 4, Ob 3; MG 5, Ob 3-KPI 2; & MG 7, Ob 1 & Ob 2)

Assessment Measure: Meet or exceed the average spending per FTE student of identified stretch peer institutions and national averages. The latest available data from NCES and/or Texas Academic Library Statistics will be used for comparison purposes.

Intended Results: This will demonstrate Library and University commitment of support for services in comparison to identified stretch peer institutions and national averages.

Actual Results:  Using information from the recently released ACRL reports for FY 13 & 14, ASU had an average expenditure per FTE student of $367 (FY 13) & $380 (FY 14). In comparison no Texas peer and no US peer institutions exceeded this level of support. In both fiscal years, the only stretch peer institution to exceed ASU’s level of support was the University of Nebraska.

Use of Results: This objective is an ongoing task in each review period.

OBJECTIVE 5:  To help with professional and support staff development, continue staff development programs. (MG 1, Ob 3 & Ob 6)

Assessment Measure: Continue a series of staff development programs to improve overall operations and performance and encourage and support (funding as available) participation in continuing education activities.

Intended Results: Improve overall staff performance and expertise.

Actual Results: Virtually all staff members participated in either in-house workshops, University sponsored training sessions, or professional meetings and workshops. (See individual unit reports for FY 16.) The Library also continued its annual Staff Training Day (18 May 2016) with activities covering unit training/project sessions, and sessions concerning Campus Carry, working with international students and coping with cultural differences, and learning about the varied duties assigned to Mr. Joe Munoz. In January 2016, UREC staff members provided recertification courses for Library staff members in CPR and AED training.

Use of Results: The annual staff training day and other similar workshops are ongoing tasks each review period.

OBJECTIVE 6:  Promotion of Texas Digital Library (TDL) services to ASU faculty   and departments: To meet the local needs of the Library’s digital collections, create and implement an expanded Dublin Core metadata schema in our digital repository (DR), hosted by the Texas Digital Library on DSpace. (MG 1, Ob 3; & MG 6, Ob 2)

Assessment Measure: The Electronic Serials Librarian (ESL) will work with Texas Digital Library staff to create, test, and implement an expanded Dublin Core schema in our digital repository (DR) by 30 April 2016.

Intended Results: To describe the items in the DR with more granularity and to increase the items’ discoverability on the web.

Actual Results: The Electronic Services Librarian (ESL) communicated with other metadata librarians in TDL libraries and discussed this project. All of them counseled her not to develop this expanded metadata schema. The reasons given are that it makes it difficult to export the metadata for use in other platforms or use by other libraries. In this review period, the ESL did expand the number of departments/programs using TDL services.

Use of Results:  This objective is considered to be complete.

OBJECTIVE 7:  Develop Library support services for CONNECT! and increase community involvement (MG 4, Ob 2, Ob 3, & Ob 8; MG 6, Ob 1)

Assessment Measure: The Library Assistant-Media will continue her work with the Center for Community Engagement to coordinate donation drives for deserving local organizations and provide CONNECT! opportunities for the campus community. One project will be sponsored in each of the fall and spring semesters.

Intended Results: To help ensure the success of the CONNECT! initiative and improve student learning outcomes and success.

Actual Results: : The Media Library Assistant (MLA) proposed a new donation drive for the Fall semester that was approved and took place in October 2015. The event provided more direct interaction with the student population and the community of San Angelo to serve the Concho Valley Food Bank and the individuals it helps in need. Over 90 students from 12 different student groups volunteered to serve at the Trunk – R- Treat/Canned Food Drive. The Library staff & staff members from various campus Departments volunteered as well, adding additional collaboration between units. Almost 200 canned goods were collected from attendees within 2 hours. The MLA also made a change to the collection method of donated items for the Meals for the Elderly donation drive in December 2015. Instead of a donation table, the MLA worked in collaboration with the Director of Meals for the Elderly and adopted their method of placing specific gift requests on a gift tree, in ornament form. Allowing patrons to be more directly involved with purchasing for an individual was a huge success and all gift requests (100+) were filled. Other projects and events included two visits by the therapy dogs in both the pre-finals weeks in the fall and spring semesters, “Give more Hugs” book drive in spring 2016, and “Color in the Library” during final exam week in the spring 2016.

Use of Results:  This objective will be continued in FY 17.

OBJECTIVE 8: Examine the reach of posts over different social media platforms to determine how our community engages with information.

Assessment Measure: During this review period, the Social Media Taskforce will create categories for different types of social media posts for tracking purposes. They will review monthly statistics on all three platforms (Facebook, Twitter, and Instagram) for user engagement and compare the Facebook and Twitter statistics to the first year baseline numbers to identify trends.

Intended Results: To help the Task Force to better understand how the different platforms might be used to connect with user, they hope to ultimately determine better targeting of posts and eliminate the need for cross-posting.

Actual Results: The Taskforce created categories for different types of posts and began tracking post engagement on Facebook and Twitter. The Taskforce also identified the types of followers on each platform and then began strategic postings. Facebook consisted of a broader range of followers that included current students, staff, alumni, and members of the local community; all of whom engage with various types of content. Posts with pictures remained the most successful method for obtaining higher outreach and engagement numbers among Facebook followers. Twitter consisted of current students, faculty, staff, University Administration, University groups and organizations, and members of the local community. Engagement occurred among current students, staff, and University groups/organizations who respond primarily to Library/University related & academic content. There has been a steady increase in likes, retweets, link clicks, and engagement rates. Instagram, the Library’s newest platform, was in the growth stage with the ASU student population as the primary group of followers. Posts promoting Library events and collections received the most engagement. Through implementation of modifications to statistical tracking and targeted posting, Facebook and Twitter both obtained higher overall engagement. At this time, Instagram did not offer sufficient analytics to compare.

Use of Results:  In FY 17, the Social Media Taskforce will continue to monitor audiences and effectiveness of posts on the different platforms. In addition, they will look for and evaluate (if available) third party analytical software for Instagram to pull statistics for review. The taskforce will also promote a variety of planned events by creating “Events” in Facebook and monitor the effectiveness of this free marketing tool.

OBJECTIVE 9: Prepare for the transition from FirstSearch to WorldCat Discovery.

Assessment Measure: Training for and update of all web pages and user aids will be finished by the projected go-live date in December 2015.

Intended Results: Provide users with access to enhanced services and needed information.

Actual Results: The transition did not take place, so this objective is on hold.

Use of Results:  In FY 17, appropriate staff will monitor prospects for change and take action as necessary. The Library will be investigating a possible move from Serial Solutions’ 360 product to either Ebsco’s Full-text service or OCLC’s WorldShare Collection Manager service. These products facilitate linking access to full-text documents from one database service to another.

GOAL 2:  INFORMATION LITERACY (MG 4, 5, & 7)

OBJECTIVE 1: Continue assessment of online information literacy modules for freshman signature courses and develop additional online modules and assessments as time permits. (MG 4, Ob 3; MG 5, Ob 3-KPI-1; & MG 7, Ob 1 & Ob 2)

Assessment Measure: Work with instructors teaching the course offerings for the freshman signature courses to define learning outcomes and create rubrics describing achievement through the use of online quiz scores. Eighty percent of students will achieve at least the capstone level of adequately demonstrating research practices by scoring eighty percent or higher on the online assessments. Work with additional faculty to develop new modules and assessments as time permits. Results will be tabulated by the end of each semester.

Intended Results: Students will learn about and improve their ability to use information literacy skills to complete their assignments and meet their research needs.

Actual Results: Ninety percent of freshman signature course students taking the information literacy suite of videos and quizzes in the 2015 Fall Semester had an 80% pass rate or higher and 89% of the 2016 Spring Semester students scored 80% or higher. There was not time to work with additional faculty for new modules or assessments. However, on two different occasions the Assistant Director of Research and Instruction Services and the Information Literacy Coordinator/Reference Librarian met with the English faculty member in charge of first year instruction and other faculty.  Some additional content was identified that will be included in the Library’s Basic Research LibGuide and face-to-face instruction.

Use of Results: Freshman signature course faculty can integrate information literacy modules into their curriculum to meet the first University Critical Thinking Student Learning Objective. This content is essential to student success at Angelo State University and for lifelong learning. This assessment part of the objective is now finished and will continue as part of regular activities. Additional content tailored to the instruction of first year English students was identified and will be further developed, with the tweaks being completed before the beginning of the 2016 Fall Semester, at which time that part of this objective will be completed.

OBJECTIVE 2: Continue outreach to all faculty members (particularly new faculty) concerning information literacy and other Library services.(MG 3, Ob 3; MG 4, Ob 3; & MG 7, Ob 1 & Ob 2)

Assessment Measure: Librarians in the Research and Instruction unit will look for opportunities to meet with faculty concerning information literacy and services. Possibilities include identifying and meeting faculty via the Freshman College and e-Learning sessions, the New Faculty Orientation program, and other faculty members identified via syllabi reviews. The Librarians will meet with a total of at least 30 faculty members by 31 May 2016.

Intended Results: It is imperative that Faculty are aware of and can integrate library resources and services into their instruction and research goals.

Actual Results: Staff from the Research and Instruction Unit met with 26 on-campus faculty members and an additional 82 dual credit instructors were given a presentation including information regarding the Library’s information literacy program and services. Unfortunately, the Freshman College now wants to educate its own faculty with regard to Instruction opportunities, although the Library provided the information that is used in email and/or handouts. eLearning continues to be receptive to Librarians meeting faculty through their sessions.

Use of Results: Angelo State University faculty need to be aware of library services, particularly information literacy endeavors that are relevant to their courses. While the objective is complete, this is an ongoing task which is now incorporated into regular work flow for the future.

GOAL 3 :  IMPROVE OPERATIONS OF THE WEST TEXAS COLLECTION AND THE UNIVERSITY ARCHIVE (MG 6)

OBJECTIVE 1: To improve user access to various collections, determine best practices and investigate best methods of tracking usage.  The WTC staff will continue digitizing the pilot collection as time permits. (MG 6, Ob 2 & Ob 3)

Assessment Measure: By 31 May 2016, the staff of the WTC will have completed the digitization of the pilot collection and evaluated and added at least three additional digital collections.

Intended Results: Digital preservations and access are quickly becoming best practices for all types and sizes of historical and archival collections. The West Texas Collection plans to move increasingly in the direction of digital solutions for collecting, preserving, and accessing its holdings.

Actual Results: Approximately half of the pilot collection is digitized. To finalize the project, WTC staff members will need to coordinate with the owner of the Livestock Weekly to complete the digital collection. On other projects, staff members continued work on one large digital collection from Sonora and finished scanning the Goodfellow Monitors.

Use of Results: The results have provided the WTC with a number of essential lessons in planning and carrying out a plan for digitization projects. One finding was that it seemed to take more time than planned to complete all steps in the process. As a result staff members have learned to allow more time and flexibility working with off campus groups. This objective will carry over to FY 17.

OBJECTIVE 2:  Work with academic departments, classes, and student organizations on campus to assist with research projects and displays/exhibits. (MG 4, Ob 3)

Assessment Measure: The staff will work with at least two organizations and/or classes to assist in student research including but not limited to an internship with the History Department, displays by various groups and research by the public history classes by 31 May 2016.

Intended Results: Students will work with primary sources in historical research; learn about the operations of archives; and help prepare displays for the campus and community.

Actual Results: This year has been very busy helping Transitions & Family Relations, a part of the Student Affairs and Enrollment Management Department, to prepare a new booklet for an incoming freshman camp called The Challenge. WTC staff members have also worked with the History Department and their War Stories project as consultants.  Three interns from the History Department worked in the Collection for this review period. A class of the Physics and Geoscience Department came over to conduct research. WTC also worked with the Visual & Performing Arts Department with the visit of the Nepal delegation and worked with a Graphic Design class and two Signature Courses. In addition, the Head of Special Collections and Programs worked with two members of the History Department and presented papers at the Texas State Historical Association in Irving in March 2016. In addition, the WTC worked with Communications & Marketing, Student Affairs, Alumni, Admissions, and the Provost’s Office on various projects.

Use of Results: WTC will use the new contacts to build long standing relationships and collaborate with other campus departments and organizations.  This is an on-going objective.

OBJECTIVE 3:  Work with Community members and organizations to provide assistance with public events and preservation.(MG 6, Ob 2 & Ob 3)

Assessment Measure: By 31 May 2016 we will work with at least two external organizations on various projects promoting historical awareness and preservation.

Intended Results: This will promote ASU and the WTC while providing a service to the community.

Actual Results: Staff members assisted the Menard County Museum with specialized preservation as well as the Eden and Concho County Museum. Much of this work centered on techniques for flattening maps and photographs to be used in displays. For the Borden County Museum, staff members demonstrated and taught a variety of ways to scan photos, and assisted in preservation and other needs. For the Runnels County Historical Commission, staff members assisted with the publication of several books. Staff members also worked with the Tom Green County Historical Society to develop new ideas to encourage membership and programs. The Head of Special Collections and Programs worked with the Emmanuel Episcopal Church Archives in developing a list of needed materials, configuring space, and assisting with other archival questions. The University Archivist worked with US Representative Conaway’s office to stage the “Congressional Art Show” in April 2016.

Use of Results: This objective is on-going.

OBJECTIVE 4:  The Library Director and University Archivist will continue to administer the Campus records retention program. (MG 6, Ob 2 & Ob 3)

Assessment Measure: By 31 May 2016, at least four additional training sessions will be offered with attendees coming from all administrative units on campus.

Intended Results: Ensure compliance with all System and State regulations concerning records retention for a State agency.

Actual Results: Due to other assignments, the University Archivist was able to offer two training sessions in early June 2016. There were 32 attendees between the two sessions from a variety of campus offices and units.

Use of Results: This objective is on-going.

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  1.  MG=Master Goal, Ob=Objective, KPI=Key Performance Indicator