Frequently Asked Questions
Where is Parking Services located and what are the office hours?
Parking Services is located in the General Services Building at 1830 Rosemont Drive. Hours of operation are 8 a.m. to 5 p.m. Monday through Friday, excluding university holidays.
Can I park on campus without a permit?
No. Permits are required 24 hours a day.
If I am a visitor on campus, where can I park?
Visitor permits are available at the Parking Services Office. Visitors may also park in spaces designated as visitor parking or timed parking (15 or 30 minutes).
I am sponsoring a conference, seminar, guest speaker, etc. What arrangements do I need to make?
Please contact our office so we can assist you with parking arrangements for your guests. If you are bringing a visitor, guest speaker or small group to campus, we ask for at least 24 hours notice so we can prepare permits. Faculty Staff may use the online permit request form on our channel in RamPort. We will not send the permits through inter-departmental mail. Large groups or conferences will be handled on a case-by-case basis.
I am attending a conference or seminar on campus. Do I need a visitor permit?
Check with the person or department sponsoring the event. They may have already made parking arrangements with our office. Otherwise, contact our office to see what passes or permits are required for the event.
When can I park in a zone different from my permit?
Anyone with a valid ASU parking permit may park in the “A” or “C” zones after 4:30 p.m. After 1 p.m., anyone can park in the “B” or “D” zones.
I’m a faculty or staff member. If the “A” lot is full, can I park in a “B” or “D” zone?
You may not park in those zones before 1 p.m. Parking is restricted to the zone designated on the permit. Parking in “B” or “D” zones by any valid permit holder is allowed after 1 p.m.
What are “general use” lots?
General use lots are those designated as A/B/C/D parking on the campus map. This means that anyone with a current, valid parking permit may park in these lots. Lots currently marked as general use are:
What if my car will not start?
University Police will attempt to jump-start your vehicle if it fails to start. They will also inflate a flat tire. These services are provided free of charge.
What if I lock my keys in my car?
University Police may be able to unlock your vehicle for you.
Why can’t I back in or pull through a parking space?
Backing in or pulling through a parking space is not allowed on the ASU campus to help protect your vehicle from being damaged. In the past, we have had people back into vehicles parked behind them. By not allowing this we hope to reduce the damage to vehicles caused by inattentive drivers. Pulling through is not allowed, because we cannot tell if the vehicle parked was backed in or not.
Are my tickets/permits billed to my OneCard?
Student permits and tickets are billed to your student tuition and fees account. This is NOT the same as your OneCard.
Is my parking permit mailed to me?
Parking permits are not mailed. They can be picked up at the Parking Services Office or at another designated location.
I’m driving a different vehicle than I registered. Can I park on campus?
You may transfer the hang tag to the vehicle you are currently driving. You can also pick up a temporary parking pass from Parking Services if your forget your hang tag. Contact us so that we can assist you before you park without a permit.
I have a “D” permit. Where can I park?
Students with “D” permits may park in the reserved lot indicated on their permit or any “general use” lot. For example, if the permit is marked 39, you may only park in lot 39 and any (general use) zone. After 1 p.m., you may park in any “D” or “B” zone. Parking in the wrong reserved lot before 1 p.m. will subject you to the same violations as any non-“D” permit holder.
I am a student, but I work on campus. Can I purchase a faculty/staff permit?
No. Student employees are not eligible for faculty/staff permits.
If I sell my car, can I get another parking permit?
Hang tags may be transferred to your new car. Just notify Parking Services of the new vehicle information.
What if I need a temporary or visitor permit and it is after Parking Services’ office hours?
Short-term temporary or visitor permits may be obtained any day or time at the University Police Department, 1702 W. Avenue N. They will be issued for a short amount of time only. This is intended to allow you time to contact Parking Services during our regular office hours.
If I put a note on the window of my car telling you that I will only be in the building for a few minutes, or I left my permit at home, etc., will I get a citation?
Yes. Notes are not valid passes. If you are parked illegally, with or without a note, you will receive a citation.
If I get a citation, can I appeal it?
Yes. Appeals must be made within 10 days of the citation. The appeal form is available online & is submitted electronically. You will be notified by email of the decision.
What happens if I choose not to pay the citation?
A hold is placed on a student’s account when a citation is issued. This may result in the student not being able to register for classes, not receiving his/her diploma or not receiving a transcript.
Unpaid citations issued to faculty and staff may result in the denial of a parking permit the following year.
Those who receive more than four unpaid citations are subject to their vehicles being impounded (wheel-locked). Drivers then have 72 hours to pay the citations and wheel-lock fee or the vehicle will be impounded at the owner’s expense.
Can I appeal the citation even if I pay the fine?
In most cases, appeals will not be considered if the fine has been paid. If the fine was paid to avoid classes being dropped, and this is indicated as part of the appeal, it will be taken into consideration.
What if my question was not answered?
If you have any other questions about parking at ASU, please contact the Parking Services Office at 325-486-6435 or firstname.lastname@example.org