Business Continuity Program

Business continuity can be defined as “a business process that provides for the continuation of time-sensitive or critical services regardless of any event that may occur.” Emergency or crisis management's main focus is on protecting life and organization assets and, in some plans, covers restoring the organization to a pre-event level. The focus of business continuity is to achieve a cost-effective solution that balances the value of potential losses to the organization and its assets against the cost of guaranteeing continuity of time-sensitive or critical organization processes. Service levels may be reduced due to a “disruption,” but through good advance work, a minimum level of service can be provided and a perception of "business as usual" conveyed to the customer.