Welcome to Information Technology
Information Technology manages the university’s computer infrastructure, providing customer-focused delivery of our services to Angelo State University students, faculty and staff. Our goal is to provide quality service to all of our clients while meeting their varied computer network needs, no matter how complex they may be.
To ensure delivery of our services at a good value, we continuously monitor our reliability and availability. To make certain we are serving you, we conduct an annual student survey and encourage your comments and suggestions to our staff.
IT Guiding Principles
- Customer Focused: Focus on customer service above all other priorities. Utilize customer feedback to develop strategic direction based in part upon desired new services and feedback on improving existing services.
- Accessible/Reliable: Require reliability and accessibility from campus information technology systems and services. These values rely upon each other; you cannot jeopardize reliability for accessibility and vice versa.
- Innovation: Promote new and improved ways to solve technology problems without sacrificing other guiding principles. Think beyond perceived constraints.
- Value: Implement new information services that represent value to our customers as compared with other peer institutions. Value requires containing costs while optimizing usefulness.
- Continuous Improvement: Incorporate metrics to measure performance and verify effectiveness of information technology. Utilize metrics along with customer feedback, direct or through surveys, to identify training and/or resource deficiencies. Incorporate the feedback into the Angelo State University Institutional Effectiveness process.
