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Apps@ASU Support

Frequently Asked Questions


  • Can I merge my Apps@ASU account with a personal Google account?

    It isn’t currently possible to merge separate Google Accounts. However, some Google products may allow you to transfer or share your data to another account. For more information, visit Google’s Moving product data page.

  • Do faculty and staff have access to Apps@ASU?

    Faculty and staff will keep Microsoft Exchange as their e-mail provider but will have access to other Apps@ASU services beginning in Fall 2013.

  • How do I log in to the Apps@ASU services?

    You can access RamMail through RamPort by clicking the RamMail link in the menu bar or in the E-mail Links channel. Sign in using your ASU username and password. Other Apps@ASU services can be accessed from the Google menu bar once logged in, or by following the direct links on this page.

  • What does the future hold for Apps@ASU?

    ASU’s partnership with Google will allow us to be able to provide other services as they become available. We look forward to receiving feedback from students, faculty, and staff to determine which new services should be implemented.

  • What is Apps@ASU?

    Apps@ASU is the name of the ASU implementation of Google Apps for Education.


  • Can I log on to other Google-sponsored services with my ASU username and password?

    Your ASU username and password will only work with the services that have been deployed within the ASU domain. To access other Google services, you will need to sign up for a separate personal Google account.

  • How do I know which password to use?

    Depending on what Apps@ASU services you are accessing, and what type of device you are using, you may need to use your ASU password, or you may need to use your generated Google password. This page will help you determine which one to use.

  • How do I set up a Google password?

    You can generate a Google password for use in some apps by visiting this page.

  • Why do I need a separate password for IMAP/POP/Mobile access?

    When you access Apps@ASU through a web browser, you log in using your ASU username and password. The authentication takes place on ASU’s servers and your password is never transmitted to Google. However, if you would like to access your account using desktop or mobile software, you will need to use a separate password that will be transmitted to Google for authentication.

Mobile Devices

  • How do I access Apps@ASU services on my mobile device?

    Depending on your device type, you may be able to download an app, or use Google’s mobile website. Review Google’s documentation for more information about hot to Get Google Apps on your mobile device.

  • Why do I get a popup telling me to download Google’s apps?

    When visiting some Google services using your mobile web browser, you may see a message, depending on your device type, recommending you download an app instead. While many features may be available to your mobile browser, in most cases Google recommends using their apps for a better experience. If you have already downloaded the app, or just don’t wish to see the message again, in some cases you can uncheck the box to “Remind me later” and close the message.


  • Am I required to use my RamMail account?

    Students Only

    Utilizing your RamMail account ensures that you will receive official notices and messages from the University. While you may choose to forward mail sent to this account to an outside account, we strongly encourage you to access it directly to avoid any complications with other third-party internet Service Providers.

  • Can I access RamMail using a mobile device?

    Yes. You can connect to RamMail in a variety of different ways. However, you will need to set a separate password to access it outside of a web browser. Visit this page to create a unique password and follow the links on this page for specific instructions for setting up your mobile device.

  • What if I already have a personal Gmail account?

    RamMail is a separate account that allows you to use Gmail and other Google services using your official e-mail address. RamMail provides the benefits of Gmail in an advertisement-free environment.


  • Can I access my class schedule or other RamPort calendars in my Google calendar?

    Your Google Calendar is intended for personal use, and events from the official RamPort calendar will not be automatically added to it. You may, however, export your RamPort calendars and import them into your Google Calendar following these instructions: 

    Step 1: Export Calendars from RamPort

    1. Log in to RamPort and launch your Calendar.
    2. Click the Options tab and select Export from the left-hand menu.
    3. Select the calendar(s) you would like to export from the list on the left and click the Add button to add them to the list on the right.

      To export your class schedule, select and add each separate class calendar (class calendars end in a 6-digit number representing the year and the semester, i.e. 201020 = 2010 Spring Semester)
    4. Under Date Range, select a range of dates to export or leave the default to export all events in the selected calendars.
    5. Choose iCal as the Export Format and leave Outlook format unchecked.
    6. Click Export to save a file called export.ics to your computer. Remember where you saved this file. You will need it in the next step.

    Step 2: Import Calendars into Google Calendar

    1. Access your Apps@ASU account.
    2. Click Calendar in the top left corner.
    3. Click Calendar Settings in the top right corner.
    4. Select the Calendars tab and click Import Calendar.
    5. In the Import calendar dialog box file field, choose theexport.ics file you saved in the previous step, and clickImport.
    6. Verify that your events were successfully imported and click Close in the Import calendar dialog box.
    7. Click Back to Calendar at the bottom of the window to return to the calendar view.
  • How do I use Appointment Slots?

    Faculty can use the appointment slots feature of Google Calendar to allow students to reserve time during their office hours. For more information about setting up appointment slots of making appointments, review Google’s documentation.


  • How do collaborate on a document with other users?

    Make sure that your document is converted to a Google document type then edit the document’s sharing options. Documents that have not been converted to a Google document type can only have view-only access for other users. For more information, review Google’s documentation on How to share.

  • How do I access Google Drive in my Apps@ASU account?

    Google Drive is being tested for a limited group of students and faculty during Summer 2013 with plans to make it available to everyone in Fall 2013.

  • What are the Google Drive storage limits?

    Each user gets 30 GB free storage. Google Docs, Sheets, and Slides do not count toward storage quotas. The maximum individual file size that can be synced in Google Drive is 10 GB for files that aren’t converted to Google Docs, Sheets, and Slides. Review Google’s documentation for size limits on files that are converted to Google Docs, Sheets, and Slides.

Technical Info

  • What if I’m having trouble logging in?

    From a mobile device or other e-mail client

    If you’re repeatedly prompted for your username and password, or if you’re getting an ‘invalid credentials’ or ‘web login required’ error, you may try the following:

    From a web browser

    When accessing your e-mail from the link in RamPort, you should be logged in automatically.

    If you are accessing it through a web browser and you see an Apps@ASU Login screen, you will need to enter your ASU username and ASU password.

    To learn more about, or to change, your ASU password, please visit

  • What web browsers can I use with Apps@ASU services?

    Google supports current versions of Chrome, Internet Explorer, Firefox, and Safari. For more information or to download the suggested browsers, see the Google Supported Browsers web page.

Security and Privacy

  • Is my data private with Google Apps?

    A qualified yes; Google Apps is considered public when it comes to storing sensitive or protected information. We recommend that you store only non-sensitive information such as class assignments and other class related information in Google Apps, but no protected information should be stored within Google Apps.  Protected information such as Social Security Numbers, grade information, medical patient information and university financial information should not be stored here.  Google maintains Privacy Policies for each of its applications.  For a complete list and access to each of these policies, please visit Google Apps for Education Security and Privacy page. In general:

    • You own your data and all licenses thereto; Google does not own your data.
    • ASU retains ownership of any data that concerns ASU business
    • You decide with whom you will share your data; Google does not share your data. There are a few exceptions in the Privacy Policy (e.g., court order, imminent threat to life).
    • Google keeps the data as long as you want.
    • Google deletes the data when you ask.
    • Google allows you to take the data out of its system.
  • What assurance does ASU provide about privacy when using Gmail?

    You should review the Google Apps for Education Security and Privacy page as it should answer many of your e-mail-privacy-related questions.

  • What can be done to protect unauthorized access to data stored on Google servers?

    The privacy and security provisions in the agreement with Google state that administration and management of Gmail accounts in the ASU domain are under the control of ASU e-mail administrators. Names and other such data will not be sent to Google when accounts are provisioned. Subsequently, ASU users do not send their user names and passwords to Google when they authenticate to use secure campus services. Authentication is done through on-campus services.

    For specific questions about data security, contact the ASU Information Security Office.


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