Frequently Asked Questions
Introduction
Internet worms and viruses are an ever-changing and ever-present threat to computer users on our campus, and all over the world. There’s a chance that this has already affected your personal system, and, if so, you know how long it can take to clean a compromised system. We are continually striving to help campus users stay protected from these threats and this project is one of our latest initiatives. While Clean Access itself does not protect you against Viruses and Trojans; it helps everyone involved know that you have taken the necessary steps to help prevent the spread of such items on the ASU network.
- What networks require validation?
- What will I have to do?
- How often will I have to be re-validated?
- What is the clean Access Agent, and what does it check in order to successfully connect to the internet?
- How does validation work?
- How does validation work for Macintosh/Linux users?
- Why can I not connect my console? (XBox, Playstation, etc...)
- How do I know if the Clean Access Agent is running on my machine?
- I do not see the Clean Access Agent icon in the system tray. What do I do?
- I have downloaded and installed the Clean Access Agent, but it never pops up the authentication window.
- I keep trying to re-install the agent, but it tells me that I can either Modify/Repair or Remove the program
- I am NOT able to access the Internet, but the Clean Access Agent will only allow me to "Logout"
- How do I logout?
- I do not have a "Logout" option in the Clean Access Agent
- Does this protect against Spyware?
- Can I update Windows outside of the Clean Access program?
- When Windows Update is running, I get a message stating that the product key used to install Windows is invalid
- Can I update my Antivirus outside the Clean Access program?
- Where can I get McAfee Antivirus?
- What happens if I un-install the Clean Access Agent?
- I see this error message when I try to login
What networks require validation?
- All residence hall users except those living at Harvard House
- All on campus wireless users
What will I have to do?
- When your computer or mobile device first contacts the new network, a web page prompt will guide you through a standard process for assessing your system and authenticating your machine for network access. If your mobile device, printer, or game console does not have a screen to display this web page prompt, you can manually register this device from a computer with a web browser.
How often will I have to be re-validated?
- You will have a 21 day period before having to re-validate
What is the clean Access Agent, and what does it check in order to successfully connect to the internet?
- Clean Access Agent is a client application that will check certain security settings on your Microsoft Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. No personal information about you is sent to the server.
How does validation work?
- Clean Access will "intercept" any Internet browser access and redirect the user to a web page that instructs you to download and install the validation client known as "Clean Access Agent". Once launched, the client downloads the validation rules and processes them.
How does validation work for Macintosh/Linux users?
- MAC/Linux users will not have a client to install, but will be redirected to an authentication page which will require you to log in with your ASU credentials
I'm on a Macintosh or Linux machine. I've opened my browser but I am not redirected to a login page. What do I do?
- You may have to try to go to a non-local site such as www.google.com
Why can I not connect my console? (XBox, Playstation, etc...)
- Each console will have to be registered before use. Please go to: Console Registration
- You will be required to enter your username and password as well as the game consoles MAC address
- If you have issues or questions you can open a request by calling (325)942-2911 or emailing them at helpdesk@angelo.edu
- This registration of the console gives you access to ONLY a gaming role. The gaming role gives you access to console related services ONLY. (This will not allow you to access the web, email, or IM services if you register you personal computer)
How do I know if the Clean Access Agent is running on my machine?
- Look in the system tray (in the lower right corner of your screen near the time display) for the Clean Access icon.
- You may need to select the ">>" to expand the list and show the Clean Access Agent.
I do not see the Clean Access Agent icon in the system tray. What do I do?
- Clean Access Agent has not been installed
- Install the Clean Access Agent
- Clean Access Agent has been installed but you did not select "Launch" at the end of the installation
- Go to: Program Files\Cisco Systems\Clean Access Agent and run the agent
- Clean Access Agent is "Hidden" in the system tray
- Click on ">>" to expand the system tray list and show the Clean Access Agent, then login
- Your computer has a problem showing system tray icons
- You may be able to use the "Task Manager" to halt the Clean Access Agent and then you can launch it again
I have downloaded and installed the Clean Access Agent, but it never pops up the authentication window
- You may have a firewall enabled
- Check that \Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe is permitted in the firewall software.
- This apparently needs to be redone as new agent versions are released
- If you have a personal router (wireless or wired) you will not be able to reach the authentication page. We are currently looking for an alternative for this situation.
I keep trying to re-install the agent, but it tells me that I can either Modify/Repair or Remove the program
- The Clean Access Agent is currently installed on your machine. You do not need to install it again.
I am NOT able to access the Internet, but the Clean Access Agent will only allow me to "Logout"
- The Clean Access Agent may not always detect your network status. Please choose "Logout" and then re-login.
How do I logout?
- Currently, the only way to manually logout is to use the Clean Access Agent "Logout" feature. To do this you can Right-click the Clean Access Agent icon in the system tray and choose "Logout."
I do not have a "Logout" option in the Clean Access Agent
- The Clean Access Agent does not always detect your network status. Once you login through the Clean Access Agent, you will have the "Logout" feature.
Does this protect against Spyware?
- Cisco Clean Access does not protect against spyware.
- It it does ensure that when you connect to the internet, your computer is up to date and protected against most threats.
- For spyware protection, we recommend downloading Ad-Aware and/or Spybot Search and Destroy. Both pieces of software are free to download and use. They are available at Download.com.
Can I update Windows outside of the Clean Access program?
- Yes, you should be able to go to http://windowsupdate.microsoft.com. You may also be able to use the direct link in your browser or you're desktop.
When Windows Update is running, I get a message stating that the product key used to install Windows is invalid
- Windows Update will fail if your Windows OS is not properly licensed. You must have a legal copy of the operating system to connect to the Angelo State University Network.
Can I update my Antivirus outside the Clean Access program?
- Yes. The best way is to open up your Antivirus client and run it's Live Update.
Where can I get McAfee Antivirus?
- You can find the McAfee Antivirus download on the IT Virus Protection at the following link. ASU McAfee Antivirus
What happens if I un-install the Clean Access Agent?
- You will be required to reinstall the client to re authenticate when your login expires.
I see this error message when I try to login
-
"Security Message - Access Blocked - You don't have access to this URL from your current location. If you feel that you have recieved this message in error, please contact your network administrator"
- Look in the system tray (in the lower right corner near the time display) for the Clean Access icon. You may need to select the ">>" to expand the list and show the Clean Access Agent.
- Right click the icon and click on "Logout" and to to login again.