Spam Quarantine Management
IronPort is the campus e-mail security and spam quarantine solution. IronPort e-mail security appliances are touted as “the most sophisticated systems available today,” and serve to simplify and strengthen ASU’s e-mail delivery.
The IronPort interface provides many features including quarantine notifications by e-mail, a web interface accessible through the URL provided in the e-mail, and user-generated safe and block lists.
Faculty/Staff have the option to set their anti-spam policy through the IronPort settings page.
The highest and medium levels provide the ability to quarantine suspected spam e-mails to be reviewed and released or blocked based on the user preference. This service will work much like the Postini service that has been offered in the past.
Is there a quick and easy way to delete all the spam at once from my quarantine?
Yes. When you receive the spam notification e-mail, click the “see your email quarantine” link. On the quarantine web page, select the first check box next to “From” in the left column. Notice that this checks off the box next to each message. Select the Delete button and confirm that you really want to delete when prompted. If you have more than one page of spam, you will need to repeat this process on each page of spam.
I am seeing SPAM e-mail from my own “angelo.edu” e-mail address! What is happening?
Most likely your e-mail address has been ‘spoofed’. Spoofing an e-mail address is similar to writing a different return address on an envelope. It appears as though the letter or e-mail was sent from a different address. Spammers can ‘harvest’ e-mail addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest e-mail addresses from address books stored on that computer. If you suspect that your computer has a possible virus notify the Technology Service Center.
What should I do if I receive SPAM in my Inbox?
Occasionally, the IronPort System may not block a SPAM e-mail message and that message will be delivered to your email Inbox. If you receive an unsolicited e-mail in your Inbox, first determine whether it is SPAM e-mail or just a bulk e-mail message from a legitimate vendor. If you have determined that a message is unsolicited SPAM e-mail, send that message as an attachment to ITSupport@angelo.edu. Do not forward the message or just the email headers.
Can I “turn off” e-mail scanning on my account?
No, but you can change the level of spam filtering by visiting the Spam Manager settings page.
How many emails or domains I can block or allow?
You are allotted 500 entries to use in either your Safe Sender List or Blocked Sender List. We suggest mainly using these entries for your Safe Sender List. Spammers will often change the e-mail address they are using to send SPAM, or spoof the e-mail address they are using. As a result, adding an e-mail address to your ‘Blocked Sender List’ may not stop future spam.
Can I retrieve an e-mail once it has been deleted from my quarantine?
No. Once e-mails have been deleted from your quarantine, they cannot be retrieved.
How long will e-mails be kept in my quarantine?
7 days or until the e-mail is released or deleted, whichever comes first.
Why did I receive a “Spam Quarantine Notification” e-mail?
You received a Spam Quarantine Notification e-mail because your Spam Manager settings are set to Medium or High and the anti-spam filter has received an e-mail addressed to you which it suspects to be SPAM. At times legitimate e-mail messages may be quarantined. You have the ability to release these messages from the quarantine and add the sender to your Safe Sender List.
If you have chosen to have spam quarantined by selecting either Highest or Medium in the IronPort Settings your messages will sent to a special quarantine to be managed by you individually.
The IronPort Spam Management service is implemented through quarantine notices sent through each users’ e‐mail account. When users have received messages deemed to be spam by this system, they will receive a notification message the morning after the message(s) was received from ASU Email Admin (email@example.com).
About the Spam Quarantine Notification E-mail
In Outlook the messages will look similar to the image below:
The Spam Notification provides the name of the e-mail Sender and Subject. With just this information, users can often determine whether the message is actually spam or not.
E-mail determined to be spam:
If the message is spam, then no action is required. The message is kept in quarantine for seven days and then automatically deleted. Quarantined spam messages are not calculated into your e-mail storage quota.
E-mail determined not to be spam:
- To release a message from the spam quarantine into your Inbox, click on “Release”. The message will be delivered within a minute or two to your Inbox.
- You will receive a confirmation message within the web page after releasing a message.
- Click “Add Sender to Safelist” to prevent future messages from this sender from being quarantined. If you release the e-mail and do not add the sender to the Safelist, then future messages from this sender may be quarantined.
How to view Full Message Details
If you require more than just the e-mail Sender and Subject before you take action, you can view the entire message.
Click the Subject line/link and the “Message Details” page appears.
If the message you intend to read has already been deleted, an error of “Message Not Found” is displayed. This may occur if you are looking at an Email Notification that you had previously reviewed and taken action on.
From the “Message Details” page, use the drop down to select the action you want to take.
If you take no action, the message will be deleted from quarantine in seven days.
- Click Submit.
You will receive a confirmation message for your intended action, to release or delete.
Access all currently quarantined e-mail messages at any time
You do not have to wait for an Spam Quarantine E-mail message to arrive in your Inbox in order to view currently quarantined messages. This is helpful when someone has sent you an e-mail and you have not received it, but want to verify it wasn’t quarantined before you receive your daily Spam Quarantine notice. You can view currently quarantined e-mail messages from the past thirty days any time at: https://mail-b.angelo.edu/login
Keep in mind that this list will not include messages that were already deleted or released from your quarantine.
Applying actions to messages in your quarantine
Within the IronPort Spam Quarantine, you can apply an action to multiple e-mail messages at one time.
Click the checkbox next to the message (or messages) you want to take an action on and then select the desired action from the drop‐down menu.
If you take no action, the Email will be deleted from quarantine in seven days.
You will receive a confirmation message for your selected action, to release or delete.
Adding entries to Safelists and Blocklists
For angelo.edu domain email addresses, entries can be added to your Safelist and Blocklist using the following formats:
You cannot add a sender or domain to both the Safelist and Blocklist at the same time. However, both rules will be applied to incoming e-mail messages if you add a domain to a Safelist and a user from that domain to the Blocklist (or vice versa). For example, if you add the domain name of “peepers.com” to the Safelist, and add e-mail address “firstname.lastname@example.org” to the Blocklist, then messages from “email@example.com” will be automatically deleted and all other messages from the domain of “peepers.com” will be considered safe and sent to your Inbox.
Click the Options drop‐down at the top right corner of the Quarantine window.
- Select Safelist or Blocklist.
To modify your Safelist and/or Blocklist, you need to log into your account. Log in using your full primary Faculty or Staff account and password.
- You cannot allow or block a range of sub‐domains using the following syntax:
.domain.com. However, you can explicitly block a specific domain using the following syntax: server.domain.com.
- Click “Add to List”.
You will receive a confirmation message and the e-mail address or domain now will appear in your Safe or Block list.
Click on the Trash Can icon to remove the item from the Safe or Block list.
- Click the “View Spam Quarantine” hyperlink at the bottom of the window to return to the Quarantine window.
Searching messages in your quarantine
Using the search field, you can search your quarantined messages for a specific term in the message “From” or “Subject” fields. Search results are displayed in the “Search Results” page.
You can find assistance with searching in the On‐line Help found in the top right corner of the Quarantine window.