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Spam Management

What is spam?

Spam is unsolicited e-mail sent to a large number of users. It often contains advertising and is usually unwanted, irrelevant, or even inappropriate.

What can I do about it?

There is little that can be done to stop spammers from sending their mail, but there are ways to help prevent it from ever reaching your inbox.

To help reduce the amount of spam in your inbox, ASU provides anti-spam services to all faculty and staff. The ASU Spam Manager tool allows you to adjust how much or how little potential spam will be delivered to your inbox, and gives you control over what happens with the rest.

Access your Spam Manager

Spam Manager Features

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Custom Settings

All incoming e-mails are scanned automatically by the spam manager, but you can choose how aggressive you want the spam filtering to be. Set your own preferred spam sensitivity level to control how much e-mail will be considered spam.

Lower settings do not include a quarantine while the higher settings do.

Change your settings


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Spam Quarantine

If your Spam Manager settings are set to Medium or High, suspected spam will be sent to a quarantine instead of your inbox. You will be notified via e-mail of any messages sent to the quarantine the day after they are received.

E-mails incorrectly flagged as spam can easily be released to your inbox. Messages left in your quarantine will automatically be deleted permanently after 7 days.

Access your quarantine


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Safe/Blocked Sender Lists

You can add up to 500 e-mail addresses or domains to your Safe and Blocked Sender lists to control which messages are from trusted senders and which aren’t.

To catch the most spam, we recommend using a higher sensitivity setting and adding entries to your Safe Sender List as needed. Since spammers often change or spoof their e-mail address, simply adding an entry to your Blocked Sender List may not stop future spam.

Manage your Safe Sender List


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Message Tagging

Messages determined to be spam or contain marketing content will be tagged. The tag will be added to the message’s subject line before it is delivered to your inbox or quarantined.

Tags may be one of the following: [MARKETING], [SUSPECTED SPAM], or [SPAM].

Help!

I’m still getting unwanted e-mails.

Occasionally, the Spam Manager may not block a spam message, and that message will be delivered to your email inbox. If you receive an unsolicited e-mail in your inbox, first determine whether it is actually spam or just a bulk message from a legitimate vendor. If you have determined that a message is unsolicited spam, send the message as an attachment to ITSupport@angelo.edu. Do not forward the message or send only the e-mail headers.

I’m seeing spam from my own e-mail address.

Most likely your e-mail address has been ‘spoofed’. Spoofing an e-mail address is similar to writing a different return address on an envelope. It appears as though the letter or e-mail was sent from a different address. Spammers can ‘harvest’ e-mail addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest e-mail addresses from address books stored on that computer. If you suspect that your computer has a possible virus notify the Technology Service Center.