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Frequently Asked Questions

  1. What networks require validation?
  2. What will I have to do?
  3. How do I get and install the Safe Connect Policy Key?
  4. How often will I have to be re-validated?
  5. What is the Safe Connect Policy Key, and what does it check in order to successfully connect to the internet?
  6. How does validation work?
  7. How does validation work for Linux and other WiFi compatible Devices?
  8. How can I connect my gaming console? (Xbox, Playstation, etc…)
  9. How do I know if the Safe Connect Policy Key is running on my machine?
  10. Does this protect against Spyware?
  11. When Windows Update is running, I get a message stating that the product key used to install Windows is invalid
  12. What happens if I un-install the Safe Connect Policy Key?
  13. Which anti-virus programs will Safe Connect recognize?
  14. I have downloaded and installed the Policy Key, but when I try to go online a message says that I need to install the Policy Key.
  15. I have my anti-virus installed and up to date, but Safe Connect still gives me a message either telling me to update it, or that it is not installed at all.
  16. What if my system is not up-to-date?
  17. What about my privacy?
  18. Why Safe Connect instead of the former network access control system?
  19. What other Universities are using Safe Connect?

Hopefully, these answers will help you troubleshoot any issues with Safe Connect. You may also contact a Technology Service Center representative at 325-942-2911 for assistance.

 What networks require validation?

  • All residence hall users
  • All on-campus wireless users on the Safe Connect wireless network

 What will I have to do?

First and foremost, you must know your ASU username and password. Your password should be kept secret. Do not ever write it down or share it with anyone.

When your computer or mobile device first contacts the Safe Connect network, a web page prompt will guide you through a standard process for assessing your system and authenticating your machine for network access.

 How do I get and install the Safe Connect Policy Key?

  • When you are connected to a network using Safe Connect, installation will start automatically the first time that you connect to a web site on the internet.
  • Follow the prompts presented by the installer to proceed through the installation process.
  • The Policy Key application will be running as a background process and will start automatically each time you start up your computer and connect to a network using Safe Connect.

 How often will I have to be re-validated?

You will need to re-validate every 21 days.

 What is the Safe Connect Policy Key, and what does it check in order to successfully connect to the internet?

Safe Connect Policy Key is a client application that will check certain security settings on your Microsoft Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. No personal information about you is sent to the server.

 How does validation work?

Safe Connect will “intercept” any internet browser access and redirect the user to a web page that instructs you to download and install the validation client known as “Safe Connect Policy Key”. Once launched, the client downloads the validation rules and processes them.

 How does validation work for Linux and other WiFi compatible Devices?

Linux machines, smartphones and tablet devices will not have a client to install. Safe Connect will automatically allow access to the internet on these devices.

 How can I connect my game console? (XBox, Playstation, etc…)

Gaming consoles should be automatically recognized by Safe Connect and will not be required to authenticate.

 How do I know if the Safe Connect Policy Key is running on my machine?

On Windows machines, you can right-click any blank space on the task bar at the bottom of your screen and select the option “Task Manager”. When the Windows Task Manager appears, click the “Processes” tab and then click on the “Show processes from all users” button in the lower left, if there is one. Look for the processes “SCClient.exe” and “scManager.sys,” both should be present.

Mac OS users can open the Activity Monitor located in the Utilities folder. From the Activity Monitor, look for the processes “SafeConnect” and “scManagerD,” both should be present. If you have only recently installed the Macintosh Policy Key, both processes may be called SafeConnect.

If these small applications are uninstalled or disabled, the system will disallow network access until the end user reauthenticates and reinstalls SafeConnect, to ensure proper network safeguards are being made at all times.

 Does this protect against Spyware?

  • Safe Connect does not protect against spyware.
  • It does ensure that when you connect to the internet, your computer is up to date and protected against most threats.
  • For spyware protection, we recommend downloading Ad-Aware and/or Spybot Search and Destroy. Both pieces of software are free to download and use. They are available at http://download.com.

 When Windows Update is running, I get a message stating that the product key used to install Windows is invalid.

Windows Update will fail if your Windows OS is not properly licensed. You must have a legal copy of the operating system to connect to the Angelo State University Network.

 What happens if I un-install the Safe Connect Policy Key?

You will be required to reinstall the client to re authenticate when your login expires.

 Which anti-virus programs will Safe Connect recognize?

Safe Connect is able to recognize and verify the following anti-virus applications are installed, updated, and operating. Other anti-virus programs are added routinely.

It is critical that you have only one antivirus program installed on your computer. Having multiple anti-virus programs installed will result in false readings and prevent you from using the network.

PC:

  • Authentium
  • Avast
  • AVG
  • AVGuard
  • Bitdefender
  • EZ Antivirus
  • F-Secure
  • Kaspersky
  • Malwarebytes
  • Mcafee
  • Microsoft OneCare/Security Essentials/Forefront
  • NOD32
  • Panda
  • Sophos
  • SpySweeperAV
  • Symantec
  • Symantec Corporate
  • TrendMicro
  • TrendMicro Corporate
  • Vipre Antivirus
  • ZoneAlarm

MAC:

  • Mcafee
  • Norton
  • Sophos

Many computers come with trial versions of subscription based anti-virus products. If your trial period ends and you do not subscribe and pay the subscription fee you will not receive future updates, your computer will not be protected, and Safe-Connect will not allow your computer to connect to the network.

 I have downloaded and installed the Policy Key, but when I try to go online a message says that I need to install the Policy Key.

  • Something is preventing the Policy Key from communicating with the Safe Connect server. The most common cause is a firewall or antivirus program denying access. You’ll need to make an exception from your firewall configuration to allow internet access for SCClient.exe and SCManager.sys.  Another reason may be that the Service is “Hung”. In order to rule this out, Click on the Start Icon and select Run then type “services.msc” and click OK. When the Services window opens, look for Safe Connect Manager and click on it. Then in the upper left corner of that same window, click on the “Restart” option. Now check to see if the Safe Connect Manager has changed from “Stopping” to “Started”. If this does not work, go to the Control Panel, open Add/Remove Programs or Programs and Features…depending on your operating system. Find the Safe Connect software and select Uninstall.  Reboot your computer, then re-install the software from the web page that comes up asking you to re-install the Policy Key Software.
  • What is probably happening is that your firewall is blocking the Policy Key from communicating with the NAC. What you need to do is add the Policy Key as an exception. To do this, open Security Center and click on “manage firewall”. In the new window that comes up, there will be an exceptions tab. Click that tab, and then click the “Add” button. Navigate to the Policy Key and click “OK”.

 I have my anti-virus installed and up to date, but Safe-Connect still gives me a message either telling me to update it, or that it is not installed at all.

  • Do you have two anti-virus programs running together or an old anti-virus program wasn’t uninstalled completely? Two anti-virus programs running concurrently can cause Safe Connect to give a false report of no anti-virus program being present. For this reason, we recommend you use only one anti-virus program and uninstall the other. Also, left over folders, etc., from incompletely removed anti-virus programs can have a similar effect on Safe Connect. If you formerly were using a different anti-virus application, you can try uninstalling again, using the old installer.
  • The anti-virus program you are using isn’t recognized by Safe Connect.

 What if my system is not up-to-date?

If your system has been determined not to be up-to-date, your computer will be “quarantined.” While quarantined, you will still have access to update servers for your operating system and campus provided anti-virus software.

 What about my privacy?

Your privacy is important to us. The Impulse Policy Key scans only for Windows update services compliance, anti-virus and anti-spyware status. No user data is collected or stored.

 Why Safe Connect instead of the former network access control system?

The Safe Connect program is fully supported by the vendor, allowing ASU to focus efforts around using the tool effectively and improving security for all rather than simply writing and supporting a custom tool. A vendor product in use around the world is better positioned to incorporate support for operating systems and antivirus software than a custom-built application.

 What other Universities are using Safe Connect?

Currently, institutions include University of Nebraska-Kearney, Colorado State, UCLA, University of Florida, and the University of Missouri-Kansas City.

IT Service Center