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Safe Connect Installation Instructions for Windows Users

  • Connect your computer to the network through a wired network connection or a WiFi connection in your residence room.
  • Wait a few minutes for the network connection to establish then open a web browser and attempt to navigate to any web page. You should be greeted with the following login page:

Windows Instructions

  • Login using your ASU username and password. This will be the same as the username and password you use to access RamPort.
  • You will be greeted with the following webpage and asked to read the network Acceptable Use Policy then download the SafeConnect Policy Key software. If you have questions about the Acceptable Use Policy, please contact the Technology Services Center (325) 942-2911. You must accept the policy and install the SafeConnect Policy Key before accessing the network. Click the link starting with “Yes…” when you are ready to continue.

Windows Instructions

  1. After accepting the AUP and clicking the acceptance link, you will be taken to the following webpage. The SafeConnect Policy Key download should start automatically after a few seconds. If it does not, a link is provided to start the software download.

Windows Instructions

Internet Explorer Users: 

When asked if you wish to Run or Save the software, choose “Run”. When the download completes, the installer should start automatically. If it does not, you can click the download link provided and save the software to the Desktop. Once the download is complete, run the installer by double-clicking it on the Desktop.

Windows Instructions

Firefox, Opera, Safari and Other Web Browser users: 

When asked if you wish to Open or Save the software, choose “Save” and select the Desktop as the save location. Once the download is complete, run the installer by double-clicking it on the Desktop.

Windows Vista and Windows 7 Users: 

A User Access Control dialog will come up when the installer is run. Click “Continue” or “Allow” in that dialog to continue the installation.

  • When the installer is run, you will be presented with the following window. Click “Install” to install the SafeConnect Policy Key.

Windows Instructions

  • The install should be very quick. It will present you with the following dialog when successfully complete. Click “OK”.

Windows Instructions

Troubleshooting:

Once installed, SafeConnect Policy Key will scan your computer and inform you of any compliance issues. To be compliant your computer must have running, up to date anti-virus software and have Windows Updates set to automatically update your computer.

Anti-Virus Issues
If your computer does not have correctly installed and up to date anti-virus software SafeConnect will give you specific error messages related to the problem. These messages will include links to possible issue solutions.

Problem Message: “Our policy requires that Anti-virus software be installed, running, and up-to-date.”

Windows Instructions

Solution: Safe Connect can’t detect the anti-virus software on your computer. Be sure that your anti-virus software is installed correctly. If the software has been removed, you are likely to get this message. Check with the anti-virus maker for assistance in installing the software.

Problem Message: “Anti-Virus is installed but not running.”
Solution: SafeConnect has found anti-virus software, but does not detect it currently running. Most anti-virus software has a constant “On-Access” component that actively scans and protects a computer from malicious software. If this active scanner is not running, then SafeConnect will not allow access to the network. Check with your anti-virus maker on how to determine if your anti-virus software is installed and running correctly.

Problem Message: “Your Anti-Virus definitions are out of date.”
Solution: SafeConnect has detected that your installed anti-virus software is out of date. Anti-virus software relies on virus “definitions” or “signatures” to detect malicious software. These definitions have to be updated regularly so your anti-virus software remains effective. Most anti-virus vendors require a subscription to update your definitions. If the subscription has expired, you may need to renew it with the anti-virus maker or get new anti-virus software. If the definitions have not been updated recently, you may just need to run the definition updater included with your anti-virus software. Most anti-virus software also has an automatic update feature that you should keep turned on. Check your anti-virus help files or with the software maker for instructions.

Problem Message: “You need to set your Automatic Updates to automatically download and install security patches.”
Solution: Windows Vista, and Windows 7 have the capability to automatically update themselves. If that capability has been disabled, SafeConnect will not allow access to the network. To check if Automatic Updates has been disabled, do the following:

Windows Vista:

  1. Open the Start menu and click on Control Panel.
  2. In the upper left on the Control Panel, choose “Classic View.”
  3. Double-click on “Windows Update”.
  4. In the upper left of the “Windows Update” panel, click “Change Settings.”
  5. Make sure that “Install updates automatically (recommended)” is selected.
  6. Click “OK” on the Windows Update dialog. (Another “OK” prompt may appear as well. Click “OK” on that too.)
  7. SafeConnect should detect that Windows Update has been enabled and allow access to the network.

Windows 7:

  1. Open the Start menu and click on Control Panel.
  2. In the upper right on the Control Panel, choose “Large Icons.”
  3. Click on “Windows Update”.
  4. In the upper left of the “Windows Update” panel, click “Change Settings.”
  5. Make sure that “Install updates automatically (recommended)” is selected.
  6. Click “OK” on the Windows Update dialog. (Another “OK” prompt may appear as well. Click “OK” on that too.)
  7. SafeConnect should detect that Windows Update has been enabled and allow access to the network.

Safe Connect Requirements

Minimum requirements may vary from time to time in order to remain proactive in preventing new viruses and trojans from infiltrating the network. All students are accountable for keeping their computer updated with current antivirus software and all operating system security patches.

Windows requirements:
Mac/Linux requirements

Need Help?

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