Information Resources Guiding Principles
Focus on customer service above all other priorities. Utilize customer feedback to develop strategic direction based in part upon desired new services and feedback on improving existing services.
Require reliability and accessibility from campus information resources systems and services. These values rely upon each other; you cannot jeopardize reliability for accessibility and vice versa.
Promote new and improved ways to solve technology problems without sacrificing other guiding principles. Think beyond perceived constraints.
Implement new information services that represent value to our customers as compared of other peer institutions. Value requires containing costs while optimizing usefulness.
Incorporate metrics to measure performance and verify effectiveness of information resources. Utilize metrics along with customer feedback, direct or through surveys, to identify training and/or resource deficiencies. Incorporate the feedback into the Angelo State University Institutional Effectiveness process.
Information Resources Planning Methodology
Pictorial representation of our information resources planning methodology. Click to enlarge.