Support Services
The Information Technology Department provides support for university-owned technology equipment and services including hardware, software, networking, phones, computer labs, multimedia equipment, remote access, e-mail, and university computer accounts. The IT Help Desk serves as a central point of contact for customers to get assistance with any of these services.
When you call the help desk a work request will be opened for your issue. We will attempt to solve the issue over the phone, but in the event that we are unable to resolve the issue over the phone we will transfer the request to the appropriate area of specialization in IT and track it to completion. As the appropriate IT area has completed the request, you will be notified. You will receive a follow-up phone call 1-3 business days later asking if everything related to the request is working as it should, and if so the request will be closed.
For your personal computer, we can provide basic assistance over the phone with remote access and VPN configuration, residence hall network connections, establishing a wireless network connection, virus support and prevention. If the issue is beyond our scope of support, we will recommend to you our preferred vendor—Computer BYTES. Due to liability issues we cannot provide hands-on support for personally owned computers.
IT Support & Services
Frequently Asked QuestionsChanging Your Access Account Name
Changing Your Access Account Password
Purchasing Hardware, Software and Support
Spyware Software
Antivirus Software
Security Updates
