Analytical Problem Solving
Gathers and analyzes information and uses it to develop effective solutions to difficult problems or situations.
Increasing Capability Levels
Level 1
- Solves routine problems effectively, gathering the information necessary to weigh a limited set of options and arrive at sound conclusions.
- Escalates problems that are beyond his/her scope for resolution.
Level 2
- Efficiently and creatively solves moderately difficult or complex problems that affect people within his/her group or other related groups.
- Looks beyond obvious solutions, and experiments with different approaches to solving problems.
- Develops solutions for problems beyond his/her scope, and escalates for confirmation of this solution, or other options, before acting.
- Is a key contributor in group problem solving.
Level 3
- Efficiently and creatively solves difficult, complex problems that affect other groups.
- Accurately defines the amount and kind of information that must be gathered for problem solving. Identifies underlying or hidden problems or trends across groups.
- Identifies underlying or hidden problems or trends across groups.
- Anticipates and proactively works to circumvent roadblocks to solutions.
- Challenges his/her staff to think critically in solving problems.
- Facilitates or leads effective problem solving in meetings and groups.
Level 4
- Efficiently and creatively solves even the most complex and difficult problems that affect his/her organization or the entire company.
- Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving.
- Strategically analyzes the risks, benefits, and opportunities of various solutions.
Overusing Analytical Problem Solving
May not take reasonable risks; may overanalyze rather than take actions; may take too much responsibility for problem solving, and thereby weaken others’ feelings of empowerment.
Underusing Analytical Problem Solving
May be stuck in the past, wed to what worked before; may be fire-ready-aim type; may not stop to define and analyze the problem; doesn’t look under rocks; may miss the complexity of the issue and force-fit it to what he/she is most comfortable with; unlikely to come up with the second and better solution, doesn’t ask penetrating questions, or see hidden patterns.