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Information Technology Strategic Planning

Information Resources Guiding Principles

Customer Focused

Focus on customer service above all other priorities. Utilize customer feedback to develop strategic direction based in part upon desired new services and feedback on improving existing services.


Require reliability and accessibility from campus information resources systems and services. These values rely upon each other; you cannot jeopardize reliability for accessibility and vice versa.


Promote new and improved ways to solve technology problems without sacrificing other guiding principles. Think beyond perceived constraints.


Implement new information services that represent value to our customers as compared of other peer institutions. Value requires containing costs while optimizing usefulness.

Continuous Improvement

Incorporate metrics to measure performance and verify effectiveness of information resources. Utilize metrics along with customer feedback, direct or through surveys, to identify training and/or resource deficiencies. Incorporate the feedback into the Angelo State University Institutional Effectiveness process.

Information Resources Planning Methodology

Pictorial representation of our information resources planning methodology. Click to enlarge.

Planning Process Overview

Planning Process Overview

Mission Statement

The mission of the Information Technology team at Angelo State University is to create an environment that integrates technology into the fabric of the institution to create value and operational efficiencies for departments and empower students, faculty, and staff, with the information, tools, and services they need, when and where they need them, to accomplish the goals of the university.

Strategic Plan

IT Strategic Plan (login required)