Travel Office Frequently Asked Questions

Yes once a report has been submitted, the “Tracking” button (next to Open and PDF) will appear at the top of report in question. 

Pre-Approvals: Supervisor - Financial Manager - Travel Office

Expense Reports: Financial Manager - Travel Office

*If someone’s delegate submits a report, the report will first be routed for the approval to the traveler. 

*If an advisor for a student trip is not traveling with students, then the report will route to the VP of Student Affairs.

*If your travel type is Athletic Recruitment, then the report will route to the Assistant Athletic Director of Compliance. 

No not at this time. These expenses do not need to be listed in Chrome River. Please only include reimbursable, Enterprise Direct Bill, or BTA expenses. 

-The Athletic Travel Card is only used by the Athletic department, specifically, is for each individual coach who owns a card to pay for their athletic team.

-The State Travel Card is for other ASU faculty/staff that applied and have received an individually- issued card from the Purchasing/Travel Office.

Please refer to the training manual, Hotel Overage Training.

-No. Students do not have access to Chrome River. A Pre-Approval must be submitted by the responsible ASU employee.

-You will submit one Pre-Approval. Indicate each destination in the “Business Purpose” section and indicate the furthest destination in the “Destination” section.

-You can assign another person to be an “Approval Delegate” - as long as your and their role are outlined as such in the University’s succession plan. *Reminder, Chrome River is web-based platform and can be accessed on any desktop computer or can be accessed on a mobile device. 

-Whether or not you can have a delegate submit your travel depends on your department’s internal processes.

-Take a screenshot of the issue and email/call the Travel Office as soon as you encounter the issue. The Travel Office can help determine what caused the issue and outline next steps.

You have the option to “recall” the report before it has started the approval process. Once the report has been submitted, it will be sent back to your Drafts on the homepage. However, if the Travel Office has already approved the report, then you will need to contact the Travel Office for further assistance.

Yes. You are able to add new expenses. Select the “+” button to add a new expense.