Please know that the earliest we can apply financial aid for any given term is 10 days before the term begins.
If your refund option is the OneCard, and your financial aid is paid Monday morning through Tuesday afternoon, your refund will be available Thursday afternoon. Aid that is paid Wednesday morning through Friday afternoon will be refunded the following Tuesday afternoon.
If you will be getting a refund, you will see Residual Refund and the refund amount
If your refund option is the OneCard, you can log in to asuone.com to see if the refund has been deposited into your account.
Refund Options and Status
When you receive your ASU OneCard, you will be required to select a refund option. This is where your financial aid refund (if applicable) will be disbursed.
Your refund options include:
Deposit to an Existing Account
Money is transferred to an existing account the same business day BankMobile receives funds from the university. Typically, it takes one to two business days for the receiving bank to credit the money to your account.
Deposit to a BankMobile Vibe Checking Account
If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from the university.
For more information about your refund choices, log in to your account at asuone.com or call the OneCard Office at 325-942-2331.
To change your refund status, follow these directions:
*Class Day refers to the number of days in a semester, not the actual number of class meetings. For example, if a semester starts on a Monday and class meets MWF, Friday is the 5th Class Day since it is the 5th day of the semester.
Dropping a course(s) (but maintaining enrollment) within the first 12 class days of a long semester or the first 4 class days of a summer term may create refund eligibility of applicable tuition and fees for the course(s) dropped. If applicable, a student will receive a refund within 40 days after the drop period has ended for the semester or term.
Withdrawal from the University is defined as leaving the University for the semester and being officially removed from all classes. Students must complete and submit the Course Drop and Withdrawal Request Form to be officially removed from classes. Students who do not complete the withdrawal process by the appropriate deadline will be assigned a grade in each of their classes. Students officially withdrawing from the university are eligible for a refund of tuition and fees according to the following schedule. (Class days indicated below are defined by the official university calendar – not the student’s individual schedule.)
Prior to the first class day
100%
During the 1st, 2nd, 3rd, 4th and 5th class days
80%
During the 6th, 7th, 8th, 9th and 10th class days
70%
During the 11th, 12th, 13th, 14th and 15th class days
50%
During the 16th, 17th, 18th, 19th and 20th class days
25%
After the twentieth class day
None
Prior to the first class day
100%
During the 1st, 2nd and 3rd class day
80%
During the 4th, 5th and 6th class day
50%
During the 7th class day and thereafter
None
Prior to the first class day
100%
During the 1st class day
80%
During the 2nd class day
50%
During the 3rd class day and thereafter
None
In cases where students feel that individual circumstances warrant exceptions from published policy regarding charges or refunds at Angelo State University and where such matters are not satisfactorily resolved, the matter may be appealed by submitting the online Tuition and Refunds Appeal. Appeals must be submitted to the University no later than 90 days after the end of the term in which the occurrence happened.
Questions? Contact Us!
If you have checked your bill online and you are expecting a refund due to financial aid, but your financial aid hasn’t paid or your financial aid hasn’t completely paid your bill, you can contact the Financial Aid office.
If you have checked your bill online and you can see a Residual Refund on the bill and you have allowed ample time for processing, but you still have not received your refund, you can contact the Student Accounts office.
