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General and Withdraw Refund Information

General Refunds

You could be eligible to receive a refund if you:

Refunds are issued by the Student Accounts office, not the financial aid office.

Please know that the earliest we can apply financial aid for any given term is 10 days before the term begins.

If your refund option is the OneCard, and your financial aid is paid Monday morning through Tuesday afternoon, your refund will be available Thursday afternoon. Aid that is paid Wednesday morning through Friday afternoon will be refunded the following Tuesday afternoon.

Checking for a Refund

How to check to see if you’re getting a refund:

  1. Log in to RamPort
  2. Click the Banner Self Service (Rams) link under Student Quick Links.
  3. Select View or Pay My Bill by Term
  4. Select the term you are querying
  5. Click the Submit button
  6. If you will be getting a refund, you will see Residual Refund and the refund amount

If your refund option is the OneCard, you can log in to to see if the refund has been deposited into your account.

Refund Options and Status

 Withdraw Refund Policy

The following refund policy is set forth by Texas Education Code 54.006.

*Class Day refers to the number of days in a semester, not the actual number of class meetings. For example, if a semester starts on a Monday and class meets MWF, Friday is the 5th Class Day since it is the 5th day of the semester.

In cases where students feel that individual circumstances warrant exceptions from published policy regarding charges or refunds at Angelo State University and where such matters are not satisfactorily resolved, the matter may be appealed by submitting the online Tuition and Refunds Appeal. Appeals must be submitted to the University no later than 90 days after the end of the term in which the occurrence happened.

Questions? Contact Us!

If you have checked your bill online and you are expecting a refund due to financial aid, but your financial aid hasn’t paid or your financial aid hasn’t completely paid your bill, you can contact the Financial Aid office.

Office of Financial Aid and Scholarships
Fax: 325-942-2082
ASU Station #11015, San Angelo, TX 76909

If you have checked your bill online and you can see a Residual Refund on the bill and you have allowed ample time for processing, but you still have not received your refund, you can contact the Student Accounts office.

Student Accounts/Bursar
Fax: 325-942-2701
ASU Station #11046, San Angelo, TX 76909

If you have questions concerning your OneCard, you can contact the OneCard office.

OneCard Office
Fax: 325-942-2240
1830 Rosemont Drive, San Angelo, TX 76909
ASU Station #11036, San Angelo, TX 76909