Angelo State University’s College of Education has established the following procedures for responding to formal complaints from the public regarding customer service provided by College of Education faculty and staff.
Filing a College of Education Customer Service Complaint
A formal public complaint is a signed written statement of complaints or concerns regarding the customer service provided by employees of the College of Education. A formal written public complaint must include the facts upon which the complaint is based.
Complaints concerning the customer service provided by the College of Education employees must list the complaint and be signed by the complainant and must be submitted to the College of Education in person or by mail, fax, or email to:
Director of Educator Support Services
College of Education
ASU Station #10914
San Angelo, TX 76909
Anonymous or unsigned complaints will not be processed.
Customer service complaints that are received orally, or by fax or email will be handled according to the complaint process. In order for an email message, including its attachments to be reviewed as a complaint, the sender must be verified. The sender must provide a full name, address, and phone number. Verification of sender will be conducted by phone and documented in an email reply message to sender.
Information to provide when filing a complaint with the College of Education:
- Your full name, mailing address, and phone number
- Details of the event or issue, including dates and names (if available)
- Any supporting documentation
The College of Education will acknowledge receipt of your complaint within 10 working days. Your complaint will be reviewed and addressed by College of Education administration, depending on the nature of the complaint.
The College of Education will provide a written response to you within 60 days of receipt of your complaint. The response will include either (a) a summary of the resolution of the complaint or (b) an estimated timeline for resolving the complaint if the College of Education is unable to complete the review within 60 days.
Texas Education Agency (TEA) Complaint Process
The Texas Education Agency (TEA) has a formal complaint process. The link below accesses the TEA Website.