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Shannon On Demand

April 15, 2019

Access a Doctor Virtually Anywhere | Getting Started with Shannon On Demand

What is Shannon On Demand?

Shannon On Demand is a video-based, virtual visit platform  that allows you and your family private and secure access to care for minor medical needs. Shannon On Demand providers are board certified and available 24/7 with no appointment needed. Access is fast and easy - all from your mobile device, tablet or computer. To get started, visit

Where can I use Shannon On Demand?

You can access Shannon On Demand anywhere in the U.S. Shannon On Demand supports the most recent versions of most internet browsers as well as access using mobile apps for iOS and Android devices.

Do I need to schedule an appointment?

Shannon On Demand is designed for on-demand care so no appointment is necessary. After you register and log in to Shannon On Demand, doctors who are available for a visit will appear on your screen. You can browse doctor profiles and select your preferred provider by clicking on the green “Connect” button.

Who are the providers I will see in Shannon On Demand?

Shannon On Demand is staffed by several members of our Shannon Clinic team. In addition, Shannon has added members of Online Care Group, which is a primary care practice with a national network of board-certified doctors who have decades of experience in family practice and urgent care. These providers have undergone a rigorous selection process to become a part of the network. Our goal is to have providers available at all times so that you do not have to wait for your On Demand visit.

Why would I see a doctor online?

Illness or injury can strike at any time. Shannon On Demand helps you get back on your feet, no matter where you are or the time of day. Here are a few reasons people go online to see a doctor:

  • I feel like I should probably see a doctor, but can’t really fit it into my over-booked schedule.
  • It’s difficult for me to get a doctor’s appointment.
  • My doctor’s office is closed and I don’t want to go to an urgent care clinic or hospital.
  • I just moved and don’t know any doctors in my area.
  • I’m between jobs and have no coverage.
  • I have a question about a loved-one’s health and would like some advice.

What is Shannon On Demand not for?

Shannon On Demand is not for people suffering from serious or life threatening conditions, such as: seizures, chest pain, neurological symptoms suggesting a stroke, difficulty breathing,  dizziness or loss of consciousness, sudden bleeding, head injury, possible broken bones, or psychiatric issues.

If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

Account Set up and Connectivity Questions

Do I need to create an account to see a doctor on Shannon On Demand?

Yes, you do need to create an account before you can speak to a doctor on Shannon On Demand. The account creation process is simple and takes just a few moments. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.

Is my online doctor visit private and secure?

Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. Shannon On Demand is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.

What do I do if I have trouble connecting?

We recommend always testing your computer before you connect if you are accessing from a PC or laptop. Our 24/7 help desk can assist with connectivity challenges and can be reached at 855.667.9719. If you get disconnected for any reason, we’ll save your information for when you log back in, making seeing a provider even faster.

Questions About the Visit

Can I receive a prescription from a Shannon On Demand provider?

Shannon On Demand providers will prescribe medication applicable for your individual diagnosis. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits.

What if my condition requires a physical visit?

Shannon On Demand providers are able to treat the majority of common complaints, but some symptoms may require a physical visit. If our providers cannot diagnose your condition over telehealth and determine that you must be seen in person, we will not charge you for your visit.

Billing/Insurance Questions

Does my insurance cover Shannon On Demand?

Some insurances include Shannon On Demand as a covered benefit. For more information for your specific plan, contact your insurance company.

What if I don’t have health insurance?

Shannon On Demand’s services are available without insurance. Your visit will be charged to your credit card. Urgent care visits are just $59.

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