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Customer Service Representative

Employer: TimeClock Plus
Posted: September 20, 2019

Qualifications/Duties

A Customer Service Representative is responsible for providing quality and efficient customer service to new and existing customers. Duties are to resolve product or service problems by clarifying the customer’s questions; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential responsibilities include but are not limited to:

  • Ensures customer success and satisfaction in a friendly and courteous manner.
  • Answering inbound calls from customers
  • Making outbound calls to customers
  • Use CRM software to track customer cases and tickets until resolution
  • Maintains customer records by updating account information
  • Maintains product knowledge to improve performance and skill set
  • Meets or exceeds established performance requirements.
  • Engages in customer success and customer advocacy.
  • Assisting fellow team members and other departments.
  • Contributes to team effort by ensuring the highest possible level of customer satisfaction.
  • Other duties as assigned.

Required/Desired Knowledge, Skills, and Abilities:

  • High school Diploma or equivalent.
  • Strong customer service and support focus with a desire to consistently deliver high quality service.
  • Strong oral and written communication skills.
  • Ability to work in fast paced environment and multi-task .
  • Excellent judgment skills with ability to evaluate situation and provide immediate solutions.
  • Completed and passed Product and Positional Training.

Days/Times

Flexible with student schedule

Salary

Not given

Contact

Students must submit class schedule with application
Applications found at https://www.timeclockplus.com/careers

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