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Career Development

Telecounseling Supervisor (G.A. position)

Employer:

Angelo State University Admissions Office

Posted: January 10, 2014

Qualifications/Duties

  • Angelo State University graduate student  with regular admission into the College of Graduate Studies
  • Be enrolled in a graduate program at Angelo State University during term of employment
  • Excellent customer service skills and phone etiquette
  • Strong organizational skills and ability to multitask
  • Ability to work well with diverse groups of individuals
  • Proficient in Microsoft Office computer programs required, Banner & BRM software systems are preferred

Duties:

  • charged with all operational needs for the telecounseling team (i.e. script writing, creating calling lists, assigning follow-up tasks)
  • required to have skills in communication-specifically with telephone etiquette, supervision, and administrative responsibilities.
  • provided with an in-depth view of the administrative processes in the Admissions Office in order to enhance students’ experience with Angelo State University.
  • responsible for supervising undergraduate students. 
  • dependable and professional with a focus to provide excellent customer service for students and visitors. 
  • accountable for recruitment efforts specific to the telecounseling team’s responsibilities. 
  • required to assist with recruitment events and activities for incoming students (i.e. True Blue Fridays, DISCOVER ASU, & New Student Orientation.)

Days/Times

  • Spring 2014 Semester
  • Approximately 17.5 hours per week 
  • Monday through Thursday early evenings and other agreed upon hours

Salary

S13.50/hr

Contact

Please submit the following to Tara M. Hart at tara.hart@angelo.edu:

  • Cover letter which should include: introducing yourself, outlining your interest to work in the Admissions department, sharing past work experiences, and any other pertinent information.
  • Resume
  • Three professional letters of recommendation 

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