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New Box View Unable to Load Due to 3rd Party Cookies

Blackboard’s tool, New Box View, is used for inline grading in assignments. If using a browser that has blocked 3rd-party cookies, users will see a blank page. The New Box View service and the submitted document will not ever fully load because disabling 3rd-party cookies blocks the New Box View from being able to convert and display documents within the iframe in Blackboard Learn. Therefore, the New Box View service requires the use of cookies to render documents within the browser.

Best Practice/Work Around

Some browsers (such as Safari) disable the use of 3rd-party by default but allow users to enable the use of cookies on a per-site or all at once. Users may follow these steps to allow Box’s cookies to be stored on their device and prevent this issue from occurring:

  1. Browser Settings or Preferences > Privacy
  2. Select “Always allow” (or similar)
  3. Refresh the page with the viewer on it
  4. Return to Browser Settings or Preferences and revert to the default of “Allow from websites I visit” (or similar)

If 3rd-party cookies must be disabled, some browsers allow for domain exceptions to be added. Please Allow [*.] (Chrome) or (Firefox). Please see browser and New Box View documentation for further instructions:

External Links New Box View Browser Support Policy
Firefox Enable Cookies
Chrome Manage Cookies
Safari Manage Cookies
Internet Explorer Manage Cookies
Edge Manage Cookies