About Counseling Services

Current Clients

If you are already established at Counseling Services, please call 325-942-2371 to set up, cancel, or reschedule an appointment. To protect your confidentiality, Counseling Services does not email clients.

If you are seeking an appointment outside of your regularly scheduled appointment due to an emergency you may come to Counseling Services between the hours of 9 a.m. and 3 p.m. or call the ASU Crisis HelpLine at 423-486-6345.

New Clients

If you have never been to Counseling Services before you may call 325-942-2371 to set up an intake appointment or you can come to Counseling Services between the hours of 9 a.m. and 3 p.m.

Text Reminders

As a client, you may opt-in to receiving appointment text message reminders which are sent out 48 hours before your session. Although appointment reminders are a courtesy, it is ultimately your responsibility to remember your appointments.

Cancellation/No Show Policy

Due to the high volume of students seeking Counseling Services, students are expected to communicate if they are unable to come to scheduled appointments. Scheduled appointments must be canceled or rescheduled 24 hours in advance or the session will be considered a no-show. Students who no-show twice in one semester are ineligible for services until the following semester and will receive counseling referrals to the community.

• All current ASU students are eligible for counseling services with a paid medical services fee. Students not charged the medical services fee may become eligible by opting-in at MedicalFee.
• Faculty and staff in crisis may receive a one-time consultation session and be referred to the Employee Assistance Program.
• Eligibility for counseling begins 7 days prior to the first day of classes and ends 7 days after the last day of class for the current semester. Counseling sessions are not scheduled outside of medical service fee eligibility dates.
• Couples/Family Counseling - Students can utilize couples or family counseling as long as one of the attendees is a current eligible student.
• Continuity of Care - Clients graduating or withdrawing from the university will receive referrals to the community upon request.
• Summer Term – If you are not enrolled in summer courses but were enrolled in the spring and the upcoming fall semester, you can still utilize counseling services by paying the medical services fee for Summer I and/or Summer II in Student Accounts or using the Student Medical Services Fee form.

Currently-enrolled students who have paid the medical services fee are eligible for an initial appointment; however, the most appropriate form of follow-up care is a collaborative effort between the counselor and the client.

Counseling Services provides limited short-term counseling intervention, and students are eligible for up to six individual counseling visits each fall and spring semester, and three visits for each summer semester.

Sometimes student needs fall outside the expertise or resources available at CS, and these students receive referrals either after the initial session or as these factors become more apparent during the course of treatment.

Counseling Services adheres to state and federal laws to protect your private information. No information is released to anyone outside of Counseling Services without your written permission except in a few limited situations.

Limits to confidentiality:

• An imminent threat of harm to yourself, an imminent threat of harm to another
• Reasonable suspicion of children, dependent adults or elderly people abuse
• Reports of sexual exploitation by another counselor
• A valid court order for the disclosure of client files
• In an effort to provide you with the most comprehensive care, clinicians at Counseling Services may consult with each other to provide more effective service.
• If your counselor is a graduate-level practicum student they may share your information with their supervisor to provide you with the best care.

ASU Counseling Services embraces the distinctive identities of each individual. Counseling Services provides a safe, affirming environment inclusive of our diverse student body. Staff members provide culturally competent counseling that is respectful of the unique experiences and concerns of all students and is sensitive to the needs of individuals often marginalized by society including but not limited to: LGBTQ+ students, racial and ethnic minorities, international students, students with disabilities, neurotypical students, veterans, and students of diverse socioeconomic backgrounds and religious/spiritual beliefs. 

Counseling Services at ASU is designed to facilitate student growth and wellness through counseling, provide mental health education for the campus community through creative outreach programming, and create meaningful interdepartmental partnerships to enhance student success through collaborations; all in an effort to promote a healthy and safe campus community.