Patient Confidentiality/Shannon Clinic Accountability
Doctors and counselors at Angelo State University cannot share clinical information with anyone, including parents, without the permission of student patients age 18 and older. The exception to this would be if students are in impending danger of hurting themselves or others, or are incapable of taking care of themselves.
ASU encourages students and parents to maintain open communication to avoid situations in which parents are worried about the health and well-being of their students.
A medical record is created when you receive treatment from a medical professional at Student Health Services (SHS). Each student’s medical record is the physical property of SHS, and must remain in the custody of SHS staff at all times. Consistent care is exercised by all SHS staff to protect the privacy and confidentiality of patient health information. Medical information is not released by any member of the SHS staff without a student’s consent, unless authorized by law.
Medical information obtained from our website is not intended as a substitute for professional care. If you have or suspect you have a problem, you should consult a health care provider.
Your medical records are the physical property of Student Health Services. The information contained in the medical record is confidential and will not be released without your permission, unless otherwise authorized by law. Patients can submit an Authorization for Release of Patient Information to request access or copies of their medical records. Most requests for copies can be accommodated within 7–10 business days. Please contact us at least 24 hours in advance to make arrangements to view records or request copies for pickup. To help protect your privacy, you must present identification prior to viewing records or picking up copies from our office.
Shannon Clinic Accountability
If you have used the contracted Health Services at the ASU Campus Clinic or at one of the Shannon Clinic Urgent Care locations and need to express concerns about the way you were treated, quality of care, or any concerns in general, please do the following:
- Go to the Shannon Medical Center Feedback Form.
- Fill out the page completely and make sure that under the Message section you clearly state that you are an ASU student and note when you used the service.
- Submit the form.
Shannon Clinic will contact you and resolve your inquiry in a timely manner. All inquiries will be kept confidential and will comply with HIPAA regulations.
We’re Here to help!
Crisis Help Line
Call the ASU Crisis Help Line to speak to a counselor.
Bring Your ASU OneCard
Students must present their valid ASU OneCard to access university health services. Distance Learners who would like to have access to campus health services can opt in by paying the Medical Services Fee to the Student Accounts Office. For more information, please call us at 325-942-2171.