Every attempt will be made to resolve a complaint/grievance at the institutional level by using the resources available. However, in the event there is no resolution, the resources below are available to students.
Texas students may submit a complaint/appeal to the Texas Higher Education Coordinating Board (THECB). Current, former, and prospective students may email (to StudentComplaints@highered.texas.gov) or mail a completed THECB student complaint form (available on the agency’s website) to THECB’s Office of General Counsel. A non-exhaustive list of exceptions to the types of complaints handled by THECB is provided in the rules. THECB will refer complaints alleging that an institution has violated state consumer protection laws to the Consumer Protection Division of the Office of the Attorney General of Texas for investigation and resolution, and will refer complaints pertaining to a component institution in a university system to the appropriate university system for investigation and resolution. Further, if THECB determines that a complaint is appropriate for investigation and resolution by the institution’s accrediting agency or an educational association such as ICUT, the Agency may refer the complaint to the accrediting agency or educational association. However, THECB has the right to modify or reject any decision made by the accrediting agency or educational association, and may terminate the referral of the complaint to those entities if THECB determines that they are not appropriately addressing the complaint.
Angelo State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). If, after exhausting ASU’s complaint procedures, the student continues to need to file a formal complaint, information on how to proceed with the complaint to SACSCOC can be found in the Complaint Procedures Against the Commission or Its Accredited Institutions document.
If a complaint cannot be satisfactorily resolved through the Angelo State University appeal process, a student may wish to contact the institution’s state SARA State Portal Entity.