GOAL 1: IMPROVE USER SERVICES AND ACCESS TO INFORMATION (MG 1, 2, 3, 4, 5, 6, & 7)1
OBJECTIVE 1: To help with improving resources and services, Library will conduct usage and satisfaction user surveys.
(MG 1, Ob 3; MG 2, Ob 1, Ob 3, & Ob 5; MG 3, Ob 3; MG 4, Ob 3; MG 5, Ob 1 & Ob 3-KPI 1; & MG 7 Ob 1 & Ob 2)
Assessment Measure: In FY 18, the Library will survey faculty satisfaction levels with services, resources, and building amenities. The Library will work with an undergraduate marketing class(es) from the College of Business to conduct the survey. The team will use a survey instrument similar to those from previous surveys using Lickert scaling to determine satisfaction with services, resources, and building amenities. Success will be defined as means that are equal to or exceed satisfaction levels as obtained in the 2015 faculty survey.
Intended Results: Results of the survey provide valuable feedback on the quality of services and resources provided by the Library to the ASU community.
Actual Results: The Marketing class that normally runs the user satisfaction surveys for the Library did not do so in the 2017 Fall Semester. Since the Director is retiring at the end of March, the Library decided not to run a survey in FY 18.
Use of Results: Hopefully, a new director will be hired and on-site in the 2018 Fall Semester. That individual will determine the best course of action to gather user satisfaction opinions and preferences for new resources and services.
OBJECTIVE 2: To support all new proposed programs and/or enhancement of existing programs for accreditation the Library’s Collection Development Team will evaluate collections of all materials in any format pertaining to the programs. With input from appropriate faculty members, recommend and select new titles and services for purchase as well as selecting items for de-selection (weeding).
(MG 1 Ob 3; MG 4, Ob 1, Ob 3, & Ob 5; & MG 7, Ob 2)
Assessment Measure: If contacted by an academic department with a new program or program under review, the Library’s Collection Development Team (CDT) will gather necessary data and send a report to the unit and/or faculty member(s) requesting assistance within the stated time parameters. If time and personnel are available during the academic year, the Library’s CDT will send current collection reports upon request to academic departments or programs to assist in the selection of new materials. During the spring semester, the Collection Development Team will select subject areas with graduate programs and/or new programs and work with selected faculty members to weed the subject area(s) and purchase (depending on available funds) more relevant materials. The cataloging section of the Technical Services Unit will work with the Collection Development Team in getting the purchased materials into RamCat (Library’s catalog) and available to the campus in a timely manner
Intended Results: The Library will provide access to items necessary to support classroom assignments and projects while also meeting the research and study needs of students and faculty.
Actual Results: The Director and other staff members replied before deadlines to all of the requests for accreditation and new program reviews (Social Work program accreditation, new degree program in Mechanical Engineering, new degree program in applied psychology, and a revamp of the master’s level professional school counseling degree). The Library saw a record increase in the use of PDA and DDA materials that resulted in an increase in purchase of ebooks. The Director continued his systematic weeding of unneeded second copies, textbooks, and other out-of-date materials from the circulating collection on the Second Floor. In this review period, he completed a review of the PR call number range and the all of M call number ranges. When appropriate, input was sought from faculty and other colleagues.
Use of Results: The withdrawn items will provide both growth and shifting space to better accommodate the subject areas that still rely primarily on physical items. Future acquisitions in those subject areas already reviewed will most likely be primarily in electronic formats. The weeding project will pause until a new director is available. In the FY 19 review period, the Library will need to plan for a shift in the material Budgets to cover the increased demand for ebooks and other similar resources.
OBJECTIVE 3: Continue to explore opportunities to partner with member institutions in the Texas Tech University System (TTUS) for joint purchases of resources and access to information.
(MG 4, Ob 3; & MG 6, Ob 2)
Assessment Measure: The Director and other appropriate staff members will work with their counterparts from the TTUS to explore and plan for cooperative agreements within the System. The Director will survey the selected faculty members having access to the Health Science Center’s Library’s eresources as to the usefulness of the program.
Intended Results: Any new cooperative agreements should increase ASU Library users’ access to information, hopefully at a reduced cost. If the survey of faculty participating in the Health Science Center Library access program reports favorable experiences, the Director will ask for an expansion of the program to other ASU faculty members in related science disciplines.
Actual Results: The Acquisitions Librarian contracted TTUS components to pass through a consortial payment for savings on membership fees for some database services. In addition, the Library is exploring options for collaborating with TTUS in a systems agreement for OTN (Open Textbook Network). Because of his pending retirement, the Director was unable to survey faculty use of and satisfaction with the access to the Texas Tech Health Science Center Library.
Use of Results: This is an ongoing objective.
OBJECTIVE 4: The Library will meet or exceed the national averages and those for a selected group of stretch peer institutions on “total library expenditures” per FTE student enrolled.
(MG 1 Ob, 1; MG 4, Ob 3; MG 5, Ob 3-KPI 2; & MG 7, Ob 1 & Ob 2)
Assessment Measure: Meet or exceed the average spending per FTE student of identified peer, stretch peer institutions, and national averages. The latest available data from NCES and/or Association of Research Libraries will be used for comparison purposes.
Intended Results: This will demonstrate Library and University support commitment for services in comparison to identified peer, stretch peer institutions and national averages.
Actual Results: Using information from the recently released ACRL reports for FY 16, ASU had an average expenditure per FTE student of $393. In comparison with a group of 12 identified peer institutions, ASU average expenditure was $34 higher than the peer average. Only two schools (Texas A&M Commerce and Texas A&M Corpus Christi) had higher expenditures per FTE student. Both of those institutions had larger enrollments and more degree programs at both the Master’s and Doctoral levels than ASU.
Use of Results: This objective is an ongoing task in each review period.
OBJECTIVE 5: To help with professional and support staff development, continue staff development programs.
(MG 1, Ob 3 & Ob 6)
Assessment Measure: Continue a series of staff development programs to improve overall operations and performance and encourage and support (funding as available) participation in continuing education activities.
Intended Results: Improve overall staff performance and expertise.
Actual Results: Virtually all staff members participated in either in-house workshops, University sponsored training sessions, or professional meetings and workshops. (See individual unit reports for FY 18.) Since this report is earlier than normal, the Library may not hold a traditional Staff Training Day in FY 18.
Use of Results: Pending the arrival of a new director, the future and make up of staff development will most likely be up for review in FY 19.
OBJECTIVE 6: Plan, schedule, and organize the Library’s 50th Anniversary celebration.
Assessment Measure: By 1 November 2017, the Library’s Anniversary schedule will be completed according to the dates and events scheduled as of 1 August 2017.
Intended Results: To have a successful semester of activities that celebrate the Library’s central role on campus while building more participation by students, faculty, and staff.
Actual Results: After nearly a year of planning, the Library’s 50th Anniversary celebration was a huge success. The rededication ceremony had over 100 guests in attendance along with several key University Administrators. The Social Media campaign utilized to promote the event was also quite successful and because of these efforts, our base of followers grew. Because of the organization and collaboration with other departments on campus, the event was well attended and appreciated by alumni and families.
Use of Results: This objective is complete.
OBJECTIVE 7: The Library’s Social Media Taskforce (Taskforce) will provide followers with knowledge and skills for evaluating information shared in social media
Assessment Measure: Each month, the Taskforce will post at least one of the following: original content or share other reputable content on the topic of misinformation.
Intended Results: To raise awareness of the need to evaluate information before sharing content written by others.
Actual Results: From October 2017 through March 2018, the Social Media Taskforce shared monthly posts on a variety of ways to verify information and avoid misinformation. The posts addressed the following skills: spotting fake news, evaluating internet resources, critical reading, circular reporting, how to choose your news, and the top ten fact and bias checking websites.
Use of Results: By sharing this information through social media, the Taskforce put the information out in a location convenient to many members of the ASU community. Through monitoring social media statistics, the Taskforce was able to track the level of interest in these posts and identify which ASU departments or organizations liked and shared the information. This goal will be completed with the May 2018 post.
OBJECTIVE 8: Develop a strategic plan and policy document for the ASU Digital Repository.
Assessment Measure: By 20 September 2017, the Digital Repository Librarian will consult relevant stakeholders and submit a draft strategic plan and proposed policy and procedure document to the Director. The approved plan and policy document should be ready before the start of the 2018 Spring Semester.
Intended Results: The strategic plan and policy document will provide guidance on growing the importance of the digital repository’s role in preserving the research conducted on campus; important papers documenting the history and development of the University; and important research collections maintained by the Library and the West Texas Collection. The ASU community will learn about the advantages and important service offered by the Digital Repository’s role in scholarly communication and campus culture.
Actual Results: Formal work for both documents started in July of 2017. Relevant literature reviews; policy sections of other library webpages, strategic plan, and policy documents gathered from ASU’s peer institutions; and ASU’s Vision 2020 strategic plan were used for the initial drafts. In October and November of 2017, the Director, Assistant Director for Research and Instructional Services, and Digital Repository Librarian met and revised the policy and procedure document. In November and December of 2017, librarians and archivists from Texas Tech and ASU’s peer institutions (with digital repositories) provided feedback for the policy and procedure document, and this feedback led to a second draft. Following a review of this second draft, the Digital Repository Librarian produced a final draft. The Director sent this to the University Library Committee. They approved the document on 9 March 2018. This document clarifies the purpose of the Angelo State University Digital Repository. The first draft of the strategic plan remains under review from the Assistant Director for Research and Instructional Services.
Use of Results: The objectives regarding the policy and procedure document are complete. Work on the strategic plan will continue in FY 19.
OBJECTIVE 9: To assist the campus with faculty instructional endeavors, student retention, and potentially lowers costs for textbook and other course materials, the library will explore the process of creating an OER (Open Education Resources) initiative for the campus.
Assessment Measure: The Library will assemble a planning committee representing all appropriate areas of the University to begin outlining a project plan, both short and long term that leads to the implementation of OER on campus. By 1 February 2018, this committee will outline the goals of the program and begin compiling information and resources for faculty implementation with their classes.
Intended Results: The committee will calculate the savings from using OER resources versus buying textbooks and use this information for promoting the project. A packet of resources will be made available to all interested faculty in the hopes that more will be encouraged to adopt OER in their classes. All stats and information will be shared with the Administration.
Actual Results: In the 2017 Fall Semester, the Assistant Director for Research and Instructional Services and the Acquisitions Librarian formed an OER Planning Committee. This group worked with the ASU Faculty to request a faculty survey on this issue before any other actions occur. That survey is under development and eventually will be sent to the faculty from the Provost’s Office.
Use of Results: This is an ongoing objective for FY 19.
GOAL 2: INFORMATION LITERACY (MG 4, 5, & 7)
OBJECTIVE 1: The Research Support unit will explore the current best credibility test for evaluating information and integrate into Information Literacy curriculum.
(MG 4, Ob 3; MG 5, Ob 3-KPI-1; & MG 7, Ob 1 & Ob 2)
Assessment Measure: The Coordinator of Information Literacy/Research Librarian (CILRL) will match an appropriate credibility test with relevant concepts in the Framework for Information Literacy; integrate it into applicable lesson plans; update instructional slides; and create a tutorial by 31 May 2018.
Intended Results: This will align the Library’s information literacy program with best practices in developing students’ critical thinking skills.
Actual Results: The Blackboard tutorials were previously matched to meet the ACRL’s Standards for Information Literacy in Higher Education. Many of the standards fall under the umbrella of the Framework facilitating incorporation of the frames. The Blackboard tutorials and lesson plans for first year courses were reviewed, matched with relevant Threshold Concepts and include at least one frame. The Basic Research research guide remains to be revised, but is a minor matter, and will be incorporated into the regular work flow of this ongoing objective.
Use of Results: Aligning the information literacy curriculum with the Framework follows best practices and improves researcher’s research process as it guides them to gain an understanding of scholarship, the evaluation of information, the ethics of using information, and creation of information including their role as information creators.
OBJECTIVE 2: The Research Support Unit will update online tutorial content addressing critical thinking skills.
(MG 3, Ob 3; MG 4, Ob 3; & MG 7, Ob 1 & Ob 2)
Assessment Measure: The CILRL will revise outdated videos in the Library’s GS1181 tutorial to include critical thinking skills by 31 May 2018.
Intended Results: These tutorials will raise student awareness of the need to evaluate information for its reliability and accuracy, thereby aligning the Library’s information literacy program with best practices in developing students’ critical thinking skills.
Actual Results: The CILRL revised seven out-of-date tutorials and created two brand new tutorials after receiving revised instructions on this goal. All tutorials are approximately three minutes in length to better match current best practices. They include the following titles:
Basic Searching in RamCat tutorial revised and uploaded into Research Guides
Advanced Searching in RamCat tutorial revised, but not yet uploaded
Boolean & Truncation revised and uploaded into Blackboard and Research Guides
Finding Full-Text tutorial revised and uploaded into Blackboard and Research Guides
Interlibrary Loan tutorial revised and uploaded into Blackboard and Research Guides
Keywords & Synonyms tutorial created and uploaded into Blackboard and Research Guides
Subject Searching tutorial revised and uploaded into Blackboard and Research Guides
Avoiding Plagiarism new tutorial created and uploaded into Blackboard and Research Guides
Getting Started with Citation new tutorial created and uploaded into Blackboard and Research Guides
Use of Results: As undertaken in the objective above, the revisions and new tutorials incorporate Threshold Concepts from the ACRL Framework for Information Literacy in Higher Education. Having accurate, current content as well as instructional videos conforming with best practices inculcates information literacy skills that are essential to student success at Angelo State.
OBJECTIVE 3: The Research Support Unit will provide online and in-person training regarding identifying misinformation in an online environment.
Assessment Measure: The CILRL will incorporate ways to identify misinformation in an online environment during information literacy sessions and will integrate pertinent concepts into the updated critical thinking videos. (See Objective 2.) The Assistant Director for Research and Instructional Services will create a video identifying personal bias as a hindrance to identifying misinformation and how to overcome it. These efforts will be completed by 31 May 2018.
Intended Results: These instructional efforts will raise student awareness of digital misinformation and the need to identify it, thereby aligning the Library’s information literacy program with best practices in developing students’ critical thinking skills.
Actual Results: The Library’s lesson plans include a variety of elements that address identifying misinformation in an online environment. The C.R.A.A.P. method is an established standard and is well suited for this purpose. These tools are incorporated into both online and in-person classroom instruction. While the ADRIS identified two existing videos to be used in classroom instruction, he still needs to develop a video tutorial to be uploaded into the online critical thinking videos.
Use of Results: Identifying misinformation and learning to overcome personal bias in evaluating it are important critical thinking skills. The Texas Higher Education Coordinating Board’s Core Curriculum Objectives mandate developing critical thinking skills. This will be an ongoing objective for FY 19; the ADRIS will create the video tutorial.
GOAL 3 : IMPROVE OPERATIONS OF THE WEST TEXAS COLLECTION AND THE UNIVERSITY ARCHIVE (MG 6)
OBJECTIVE 1: One of the primary roles for the WTC is to give support for classroom research and assignments by providing research (information literacy) instruction and access to primary and secondary research materials in a variety of formats.
(MG 6, Ob 2 & Ob 3)
Assessment Measure: By 31 May 2018, the staff of the WTC will have worked with students from a minimum of five different classes.
Intended Results: ASU students will become more familiar with using primary sources, which will improve their overall information literacy knowledge and research skills.
Actual Results: By the end of this review period, 11 classes will have come to the WTC. Six classes were History 1301 and 1302; two were upper level history; and three were from the Education Department.
Use of Results: This is an ongoing objective.
OBJECTIVE 2: Work with academic departments, offices, and student organizations on campus to assist with research projects and displays/exhibits.
(MG 4, Ob 3)
Assessment Measure: The staff of the WTC will work with at least two organizations and/or departments to assist in research including, but not limited to, an internship with the History Department and displays by various groups by 31 May 2018.
Intended Results: Students will have the experience of working with primary sources in historical research and the opportunity to learn more about the business of archives. Students will also help prepare displays for campus and community and will see the results of their hard work in papers, posters and displays.
Actual Results: The WTC staff assisted seven offices/departments to date with special events and exhibits. Students see the results of their hard work in papers, posters and displays. Interns worked on a variety of projects during the semester. The first History Fair was quite successful. Judging and interacting with the students is a great way to encourage them. The History Fair encourages students to participate and explain their projects and the importance of their topic. The WTC hired the two interns we had as student assistants for the spring semester.
Use of Results: This is an ongoing objective.
OBJECTIVE 3: Work with Community members and organizations to provide assistance with public events and preservation.
(MG 6, Ob 2 & Ob 3)
Assessment Measure: By 31 May 2018, WTC staff members will work with at least two external organizations on various projects promoting historical awareness and preservation. One such event will be the annual meeting of the West Texas Historical Association in spring 2018.
Intended Results: This will bring positive awareness to the WTC and ASU while exposing the public to historic preservation, bringing history to a personal level and demonstrating the opportunities offered by the campus and Collection.
Actual Results:Primarily the staff has helped the Emanuel Episcopal Church set up and organize the churches’ archive. Additionally, the staff assisted the Christoval Museum, the Tom Green Historical Society (TGCHS) and the Coke County Historical Society. In each case, the WTC has filled a need for the various groups. As a result of the WTC’s help, the Episcopal church has their archive set up and functioning as they wanted; the TGCHS has new life; and the Christoval Pioneer Museum has returned items to original owners after closing their doors. The West Texas Historical Association meeting will occur in April.
Use of Results: This is an ongoing objective.
OBJECTIVE 4: The Senior Archivist will continue to administer the Campus records retention program.
(MG 6, Ob 2 & Ob 3)
Assessment Measure: The revised retention schedule submitted in November 2016 is still awaiting approval by Texas State Library and Archive Commission; when approved, the schedule will be uploaded to Records Retention Program webpage. A minimum of four training sessions (both group and one-on-one) will be completed by 31 May 2018.
Intended Results: To provide up-to-date information to the campus regarding compliance with all System and State regulations concerning records retention for a State agency..
Actual Results: On 14 November 2017, Angelo State University’s Records Retention Schedule received final approval from the Texas State Library and Archives Commission for recertification. The Senior Archivist posted the approved schedule to the Records Retention Program webpage (/library/wtcoll/univrecretprg.php), and notified the campus of the approval through an everyone message to faculty and staff. One group (departmental) and numerous one-on-one training sessions were provided during FY 18.
Use of Results: The recertified retention schedule, with any needed amendments, will serve the campus for the next five years. The Senior Archivist will continue to provide training and one-on-one consultation pertaining to records retention related issues. This is an ongoing objective.