We follow best practices to assure the health and safety of ASU students abroad.
ASU study abroad program directors participate in the mandatory Risk Management Workshop, which is moderated by the study abroad coordinator. A representative from our University Health Clinic provides pertinent information regarding health issues and concerns that might arise when traveling with students abroad.
Prior to departure, you are required to attend an orientation session in which many heath, safety and security issues are addressed.
We are pleased to announce that Angelo State University launched a new comprehensive travel risk management program partnered with On Call International to provide you emergency and non-emergency services and benefits. The Global Assistance Program will provide services ranging from pre-trip planning, to telephone advice, to full-scale medical and security evacuations.
Key features of the new program:
- Medical, travel, and security assistance including insured evacuation and repatriation services
- Coordination of medical care
- Coordination and payment of travel arrangements for you or a person you designate for certain emergency circumstances
Before You Travel
If traveling abroad, ensure you have the On Call plan information and contact information in the easiest place to reference it – on your phone. Take the following two steps:
- Visit this link from your phone and follow the prompts to save it to your home screen. This will give you a tile on your phone that opens a pdf of the plan ID and summary.
- Visit this link from your phone and follow the prompts to download. This will create a contact pre-loaded with all the On Call contact information in your phone’s native contact app.
- Take a few minutes to watch this overview of services and how to use them.
You can make a collect call, send an email, live chat or text On Call from anywhere in the world 24 hours day to request assistance. If you need medical care, encounter a travel problem, suffer a medical emergency, or are impacted by security crisis anywhere in the world, we strongly encourage you to take advantage of services available through On Call.
If there is a critical incident alert issued for your reported location, if it is a high or extreme risk then the University will also be automatically notified. Dependent upon the nature of the incident, you may receive a text, email, and/or a notification from the App (if you’ve configured it), with a communication requesting for you to check in and acknowledge whether you are safe or require assistance. These messages are generated by the University or the On Call International Global Security Team. It is important to acknowledge the message as soon as possible so we can prioritize where help is needed and coordinate a quick and efficient response.
If you need Medical, Security or Travel assistance, regardless of the nature or severity of your situation, contact On Call 24 hours a day:
Call from anywhere in the world: +1 603-328-1325
Call toll free from US or Canada: 1-855-878-9589
Text only number: 603-945-0103
Live Chat: https://www.oncallinternational.com/chat/direct
- Center for International Studies: 325-942-2083 (a CIS staff member is on call after hours)
- On call International Global Assist and Insurance Program:
- 1-603-328-1325 (International)
- 1-855-878-9589 (U.S. and Canada)
- 1-603-945-0103 (Text Only)
- U.S. State Department’s Overseas Citizens Service: 202-501-4444
- U.S. State Department’s Overseas Citizens Service: 202-647-5225 for relatives and friends who need to relate messages and/or wire money to a student abroad. (This service can be accessed on weekdays from 8:15 a.m.–10 p.m. and on Saturdays from 9 a.m.–2 p.m.)
All students traveling abroad are encouraged to register with the U.S. State Department. This allows American officials to know the location of any particular ASU student in the event of an emergency. If family members need to reach you in case of an emergency, they can relate a message to you through the Office of Overseas Citizens Services at 202-647-5225. The message will then be forwarded to the U.S. Embassy or Consulate in the country you are visiting.
All students traveling abroad receive an Emergency Contact Card with the Center for International Studies’ phone number for 24-hour emergency assistance. The Emergency Contact Card also has the phone numbers of the U.S. embassies in the countries that you are visiting.
- Travel Warnings/Public Announcements/Consular Information Sheets
- International Travel Safety Information for Students
- U.S. Embassies and Consulates Worldwide
Other Safety Links
- Centers for Disease Control, Travelers’ Health
- Study Abroad First Educational Travel Information (SAFETI)