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IT Service Center Technician Application

Duties and Responsibilities

The Service Center Tech position is an excellent opportunity to gain technology experience. Techs must be able to:

  • Respond to calls, emails, and self-service tickets for technology support while providing excellent customer service.
  • Troubleshoot minor technology issues, i.e. connecting user’s phone to the network.
  • Utilize the ASU ServiceNow software to process work requests and service documentation.
  • Must have excellent verbal and written communication skills.
  • Other duties as assigned.

Qualified candidates will have a basic understanding of computer hardware and basic troubleshooting ability, as well as the ability to work in a team driven environment with strong work ethic. A large portion of the this position will be spent working one on one with the faculty, staff, and students so communication skills are a must.

Application Process:

Step 1: Fill Out Application - Please fill out the below form to its entirety, and select the “Submit” button.

Step 2: One-Way Video Interview - After the application has been submitted, you will conduct a one-way video interview.

  1. In order to complete the interview, you will have to create an account one of two ways. First is to either link your LinkedIn account and login that way, or by manually creating a login account.
  2. Once you create an account you will have 5 days to complete the video interview before your account expires.

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Are you at least 17 years of age?*
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Have you ever been employed by the State of Texas?*
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Are you currently employed by the State of Texas?*
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Have you ever been convicted of a misdemeanor or felony or subjected to a deferred adjudication on a felony charge?*
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Did you graduate from high school or receive a GED?*
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Did you graduate?*
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PLEASE READ THE FOLLOWING STATEMENTS CAREFULLY AND INDICATE YOUR UNDERSTANDING AND ACCEPTANCE BY SELECTING THE CHECK BOX.*