IT Service Center Technician

Qualifications/Duties

The Service Center Tech position is an excellent opportunity to gain technology experience. Techs must be able to:

• Respond to calls, emails, and self-service tickets for technology support while providing excellent customer service.
• Troubleshoot minor technology issues, i.e. connecting the user’s phone to the network.
• Utilize the ASU ServiceNow software to process work requests and service documentation.
• Must have excellent verbal and written communication skills.
• Other duties as assigned.

Qualified candidates will have a basic understanding of computer hardware and basic troubleshooting ability, as well as the ability to work in a team-driven environment with a strong work ethic. A large portion of this position will be spent working one on one with the faculty, staff, and students so communication skills are a must.

Days/Times

We are open Monday - Friday from 7:00 am to 6:00 pm. Working around 20hrs/wk

Salary

Not given