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Frequently Asked Questions

  • General

    What is the ASU OneCard?

    The ASU OneCard is the official identification card for all students at Angelo State University.

    How do I get my ASU OneCard?

    You may request an ASU OneCard in one of the following ways:

    • Via ASU Email – Send an email to onecard@angelo.eduwith the following information in the body of the email:
      1. Your name
      2. Campus ID (CID) number
      3. Mailing address
      4. Current phone number
        You also need to attach a photo in the email:
      5. A passport photo of yourself (Photo Requirements)

    Why do I need an ASU OneCard?

    The ASU OneCard serves these purposes on campus:

    What is the difference in all of the accounts?

    Several accounts are associated with the ASU OneCard. Use the chart below to identify each related account.

    Types of Accounts
      Meal Plan RamPoints RamBucks BankMobile
    Off-Campus Use       X
    On-Campus Use X X X X
    Cafeteria X X X X
    UC Snack Bar X X X X
    Roscoe’s Bistro (UC) X X X X
    Starbucks (UC) X X X X
    Photocopiers     X  
    Printing after print allotment is depleted     X  
    Library fines     X  
    Clinic costs       X
    ASU Bookstore     X X

    Please contact the ASU OneCard Office at 325-942-2331 if you have any questions about the information seen here or if you have questions regarding the ASU OneCard.

    How do I report a lost or stolen OneCard?

    You have several options to report a lost or stolen card:

    • Log in to your account at asuone.com and follow the directions.
    • Visit the OneCard Office in the General Services Building. Business hours are 8 a.m.–5 p.m. Monday–Friday.
    • Call BankMobile Customer Service at 1-877-278-1919

    Who do I contact for more information about the ASU OneCard?

    All questions should be directed to the West Office Annex.

    Office Hours: 8 a.m.–5 p.m. Monday–Friday
    Phone: 325-942-2331
    Fax: 325-942-2240
    Email: onecard@angelo.edu
    U.S. Mail: ASU Station #11036, San Angelo, TX 76909-1036

    How much does it cost to replace a lost or stolen card?

    Your first ASU OneCard is provided at no charge. There is no charge to replace a lost or stolen card.

    What should I do if my ASU OneCard is wearing out/faded/broken?

    Cards that wear out or do not work due to manufacturing defects and regular wear may be replaced at no charge. Bring the problem card to the OneCard Office and we will take care of getting the card replaced.

    How do I use my ASU OneCard on the web or over the phone?

    Make sure that your available balance, minus any pending withdrawals (such as checks you have written that have not cleared), is more than the purchase you are planning to make. We strongly suggest that you keep permanent records of your transactions when you make them.

    When asked for a payment type, choose MasterCard. For your card number, enter the 16-digit number on the face of the card that begins with a 5. Usually the website will ask for the expiration date, which is embossed on the card just above your name. On some occasions, you may be prompted to enter the Security Code, also known as the CVV2 Code. The Security Code is printed on the back of your card. It is the last three digits that appear after the four-digit number in the signature panel. The signature panel is the white panel with MasterCard printed on it many times.

  • Refunds

    What are my refund options?

    When you receive your Refund Selection Kit which also includes your ASU OneCard, you will be required to select a refund option.
    Your refund options include:

    • DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
    • DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

    For more information about the refund choices available to you, log in to your account at asuone.com or contact the OneCard Office at 325-942-2331. 

    To change your refund preference:

    • Log in to your BankMobile Vibe Account at asuone.com.
    • Select Refunds.
    • Choose Refund Preferences.
    • Read your options and make your choice.
    • Complete any required information.

    What does my refund status mean?

    Refund Status
    University Refund Description What It Means
    Refund Record Received—Funds Transfer from University In Process BankMobile is awaiting receipt of funds from ASU. Funds are usually received within one business day.
    Refund Record Received from University—In Process BankMobile has received the records from ASU to process your refund.
    BankMobile Vibe Account Deposit Your Refund has been deposited to your BankMobile Vibe Account based on your refund preference.
    Automated Clearing House (ACH)/Transfer to Outside Bank Account Pending at BankMobile BankMobile is ready to transfer funds to the outside bank account you have selected. This process can take one to three business days.
    ACH/Transfer to Outside Bank Account Sent to Other Bank BankMobile has transferred funds to the outside bank account you have selected. This process can take two to three business days.
    Check Writing Pending BankMobile has received the funds from ASU and is ready to write your check. This process can take one business day.
    Check Mailed BankMobile has mailed your refund check to your primary address. This process can take seven to 10 business days.
    Refund Records Received - Error Rejected This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.
    Refund Record Received - Error This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.
    Awaiting ACH/
    Transfer Form
    BankMobile is waiting for the cardholder to submit his or her completed ACH/Transfer Form. To print this form, log in to your account at asuone.com and from the main menu bar select Financial Refunds, then select the Complete New ACH Form link.
  • Rambucks

    What are Rambucks?

    RamBucks is a stored-value account that is available to all ASU students, faculty and staff. RamBucks may only be used on campus.

    Where can I use RamBucks?

    RamBucks can be used at the following locations on campus:

    • Cafeteria
    • University Center
    • Snack Bar
    • Player’s Grill
    • Selected beverage vending machines
    • Selected photocopiers
    • Printing in the MCS computer lab after the print allotment is depleted
    • Library (for paying fines)
    • University Health Clinic
    • ASU Bookstore

    How do I make a deposit to my RamBucks account?

    Several options exist for depositing money into your RamBucks account:

    • In person at the OneCard Office in the General Services Building. Our office is open 8 a.m.–5 p.m. Monday–Friday and we accept cash, checks, money orders, VISA, MasterCard, Discover or American Express.
    • Via Campus AutoLoad.
    • Via fax using a VISA, MasterCard, Discover or American Express. Complete the deposit form and then fax it to 325-942-2240.
    • Using cash at one of the Cash to Card Stations on campus.
    • Via U.S. Mail by completing the deposit form and mailing it to the OneCard Office. Our mailing address is on our Contact Us page.

    Can I withdraw cash from my RamBucks account?

    You may not withdraw cash from your RamBucks account. Balances of $25 or more will be refundable when you are no longer a student/faculty/staff member. Balances of less than $25 will be forfeited.

    What happens if I do not use all of the RamBucks in my account?

    Any money left in a RamBucks account at the end of the semester carries over to the next semester.

    Requests for refunds during the semester cannot be honored unless you are withdrawing from ASU. Balances of $25 or more will be refundable when you are no longer a student/faculty/staff member. Balances of less than $25 will be forfeited.

    Requests for refunds should be addressed to the ASU OneCard Office, ASU Station #11036, San Angelo, TX 76909-1036.

    Can I add RamBucks at the time I register for classes and pay for them on my student billing account?

    Not at this time. You may add money to your account in the OneCard Office, at one of the Cash to Card Stations or via the Campus AutoLoad feature of your BankMobile Vibe Account.

    Where can I find a statement showing my RamBucks use?

    We do not send out activity statements. You may log in to myonecard and check the balance of your account and your transactions history.

    You can access a real-time statement of your BankMobile Vibe Account by logging in to your account at asuone.com.

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