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Patient Confidentiality/Shannon Clinic Accountability

Doctors and counselors at Angelo State University cannot share clinical information with anyone, including parents, without the permission of student patients age 18 and older. The exception to this would be if students are in impending danger of hurting themselves or others, or are incapable of taking care of themselves.

ASU encourages students and parents to maintain open communication to avoid situations in which parents are worried about the health and well-being of their students.

Confidentiality Statement

A medical record is created when you receive treatment from a medical professional at Student Health Services (SHS). Each student’s medical record is the physical property of SHS, and must remain in the custody of SHS staff at all times. Consistent care is exercised by all SHS staff to protect the privacy and confidentiality of patient health information. Medical information is not released by any member of the SHS staff without a student’s consent, unless authorized by law.

Medical Disclaimer

Medical information obtained from our website is not intended as a substitute for professional care. If you have or suspect you have a problem, you should consult a health care provider.

Medical Records

Your medical records are the physical property of Student Health Services. The information contained in the medical record is confidential and will not be released without your permission, unless otherwise authorized by law. Patients can submit an Authorization for Release of Patient Information to request access or copies of their medical records. Most requests for copies can be accommodated within 7–10 business days. Please contact us at least 24 hours in advance to make arrangements to view records or request copies for pickup. To help protect your privacy, you must present identification prior to viewing records or picking up copies from our office. 

Shannon Clinic Accountability

If you have used the contracted Health Services at the ASU Campus Clinic or at one of the Shannon Clinic Urgent Care locations and need to express concerns about the way you were treated, quality of care, or any concerns in general, please do the following:

  1. Go to the Shannon Medical Center Feedback Form.
  2. Fill out the page completely and make sure that under the Comment section you clearly state that you are an ASU student and note when you used the service.
  3. Submit the form.

Shannon Clinic will contact you and resolve your inquiry in a timely manner.

For further attention and help, please contact David Rosipal at 325-486-6736 or by email at david.rosipal@angelo.edu. All inquiries will be kept confidential and will comply with HIPAA regulations.

ASU Privacy Policy

The university’s privacy policy addresses concerns about privacy within the ASU website.

We’re Here to help!

Mental Health Emergencies

In case of an emergency, call 911 or the ASU Crisis HelpLine at 325-486-6345.

  • Mental Health Resources

    As an Angelo State University student, online support and resources are available to you. ASU Helpline at 325-486-6345. Help is available 24/7.

National Suicide Prevention Lifeline

  • The National Suicide Prevention Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones. For more information, visit the National Suicide Prevention Lifeline or call 1-800-273-8255.

  • Appointments

    For Counseling Center Appointments, call 325-942-2371, or stop by our office 9 a.m. - 3:30 p.m., Monday through Friday.

Bring Your ASU OneCard

Students must present their valid ASU OneCard to access university health services. Distance Learners who would like to have access to campus health services can opt in by paying the Medical Services Fee at the clinic. For more information, please call us at 325-942-2171.