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Cisco Call Manager User Options

  • Logging on to the CCM user page
    1. Access the internet
    2. Enter URL: https://operator.angelo.edu/ucmuser/
      • You will be prompted to continue to the web site and should select, Yes.
      • The Cisco Communications Manager User Options Log On page appears.
    3. Enter your User ID
    4. Enter your password
    5. Click Login
  • Change Your Pin
    1. Select User Options
    2. Select User Settings
    3. Enter your Current PIN
    4. Enter your new PIN in the new PIN box and the confirm PIN box
    5. Click Save
  • Configure Your Personal Address Book and Fast Dials IP Phone Services

    Your personal address book is a directory of extensions available on your phone. You add entries to the personal address book through the Cisco Call Manager User Options web page. Once and entry has been added to your personal directory, you can add it directly to your Fast Dials. Fast Dials is a listing of speed dial numbers available on your phone. Fast Dials provides access for up to 99 stored speed dials providing much more complete speed dial capability than what is available using the speed dial buttons.

    1. Select User Options
    2. Select Device
    3. Select the Name of the device you would like to configure
    4. Select Phone Services from the menu options
    5. Click on the Fast Dial service
    6. In the User ID field, type your User ID
    7. In the User PIN field, type the PIN you just changed
    8. Click on the Save button
    9. Click the button to return to the services list
    10. Repeat the process for the Personal Directory Service
  • Personal Address Book
    1. Select User Options and then select Personal Address Book
    2. Select Add New
    3. Complete entries as desired
    4. Click Save

    Search for a User

    1. Search based on first name, last name, or nick name
    2. Click Find
    3. Edit Entries
    4. Click on the entry to edit and make changes
    5. Click Save

    Edit Entries

    1. Click on the entry to edit and make changes
    2. Click Save
  • Fast Dials

    Add a New Fast Dial Entry

    1. Select User Options and then select Fast Dials
    2. Click Fast Dials
    3. Click Add New to add a new entry
    4. Type in the fast dial number (order in which the fast dials will appear) and phone number in the appropriate fields
    5. To use an entry from your personal address book, select the entry from the options shown. If an entry is already in your fast dials you will not be able to add it a second time.
    6. Click Save
  • Setting up Call Forward
    1. Select User Options, then select Device
    2. Select the name of the device you would like to setup a forward for
    3. Select the Line Settings button, then select the line you would like to forward
    4. Check the Voice Mail option radio button or Enter a forwarding number
    5. Click Save
  • Add/Update Your Speed Dials

    You will have a Speed Dial entry space in CCM User for each “available” line key on your phone.

    1. Select User Options, then select Device
    2. Select the name of the device you would like to modify the speed dials for
    3. Select Speed Dials from the menu options
    4. Enter the label and number for the speed dials as appropriate
    5. Click Save

Phone User Guide

Guides for your phone keys, settings and functions. 

View the Cisco User Guide

Voicemail Guide

Learn how to check your voice messages, transfer calls and change your greeting. 

View the Voicemail User Guide

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